Hot Wok — Restaurant in Purcellville

I rarely leave negative reviews, but my experience at this restaurant was truly disappointing. We ordered the Egg Foo Young and General Tso's Chicken — both were terrible. The food was extremely greasy, soggy, and lacked any real flavor. It tasted like it had been sitting out for hours. To make matters worse, when I called to politely express my concerns, the manager hung up on me mid-conversation. Completely unprofessional and disrespectful. There are too many great Chinese restaurants out there to waste your time or money here. I won’t be...

0 Star Overall! I placed my take out order during the lunch hours, between 11am - 3pm, clearly stated on their menu. They do not give an itemized receipt with a breakdown of charges and it wasn’t until after I’d left and paid, I realized I was charged dinner pricing. I called the restaurant and mentioned I ordered during lunch time frame but was charged dinner pricing. The staff started yelling at me and said, “I don’t care; you didn’t specify”. Really disappointing at lack of customer concern and certainly will not be a...

I ordered takeout for dinner and when I arrived to pay for my order my card declined because there wasn’t enough money on it. I offered to pay partly with cash and the rest on my card but was turned down with an angry “No” from the woman at the cashier. She also went to rudely say to me that I shouldn’t have bothered ordering food at all. Needless to say I was completely shocked and appalled by the abrasive and rude customer service and I will definitely NOT be going back...