The Vitamin Shoppe — Local services in Raleigh

Online BOGO order was redirected to this location for pick up and when the associate pulled 1 item it was the wrong flavor and I asked if we can swap for the right flavor. The associate didn't know and said she would have to wait for the manager to return to find out. I said if not, I will take the wrong flavor to keep the BOGO. an associate unaware of business practices should never be left alone. After 20 mins I returned in which the manager was there and the associate said that they just ended up canceling my order with no explanation, and walked off. The manager proceeded to try and make excuses as to why they canceled without my consent and then said it was ok because It was a bogo so I wouldn't be charged for it. This manager needs coaching on customer experience and how a BOGO works. They also tried to sell me on buying the 2 items again to get the BOGO, instead of correcting their error. Overall terrible...

I spent 2 days researching vitamins that aren't synthetic. This is the closest VS in my area. I come to this location frequently. I placed my order of $98 Tue evening for pick up the next day. I get there yesterday and not only is my order no ready, they don't see it in the system. They found it while I had to stand there and wait for him to process the order. Then for him to tell me that the main item I wanted, isn't in the store. I found that interesting since it was in stock just the night before. Today, it is still showing In -Stock at this store. Not once did I get an acknowledgement of my wait, or an apology for not having the item I paid for. No customer service given from which ever one has the beard. The staff is always different, the store is always out of stock of the things I want to purchase. I'll drive further and go another location from...

The staff are always friendly and helpful if you want help. The one thing that I really don't like is the organization of the products which I find to be disorienting. They organize by body system or part. Some supplements do more than one thing, so this seems crazy to me. Also, the company seems to be geared toward gym jocks who are bulking up and not so much toward the general public. They have lots of products, but sometimes only one of the product I am looking for. The price for their company products is good as compared to other brands and they run specials...