GameStop — Local services in Rancho Cordova

My man and I visited this evening to trade in my ps4 for a ps4 pro. Short story: The customer pays more due to faulty equipment and/or company procedures. We're not satisfied, and will not be doing business with gamestop again.

Long story: After speaking with a gamestop associate at the front counter, she informed me that she can't accept the trade in without the hdmi cable and controller charging cable... but I can purchase those cords to complete the set. The cords cost about $12 and $15 respectively, but the trade in would be acceptable with the purchase. Alright, about $30 taken out of my $100 trade in value. Not happy about it, but it's not a huge issue...

She proceeds to test the console. Everything checks out. Next, the controller. After using their comoany testing mechanism, she informs me that the motor in my controller isn't working because it doesn't vibrate. We asked her to check if the controller settings had been switched to disable the vibrate, due to the factory reset. We've never encountered this issue before... she runs the test again and says it's not functioning. She says she has to make the entire console defective because of it. Trade in value out the window. (Though I'm sure it would've been possible to accept if I purchased a controller for additional $40-60.)

My man and I decide to leave the store without continuing the transaction. We return home to test the controller, and surprise- It works perfectly. After a quick google search, we find others have encountered this issue as well due to some issue of the gamestop testing mechanism. Particularly, a store manager played around with the mechanism and consoles after realizing how incredibly common "defective" controllers are. (Thank you, Reddit!)

We also quickly find that Best Buy accepts trade ins. The customer service associate at Best Buy accepts the controller, console, and power cord with no issues. We get $100 credited towards our ps4 pro purchase. We're so happy, we're sticking to Best Buy for future console accessories and games.

Honestly, Gamestop. Your corporation is struggling. You can't afford these discrepancies. Games and swag are more conveniently purchased online. The only thing stores offer that online doesn't is customer service... and other electronic retailers are beating you out. You've got to step...

I recently had the pleasure of visiting GameStop, and I must say, my experience was nothing short of exceptional, all thanks to Baja and Alex. These two individuals are the epitome of outstanding customer service and knowledge in their field.

From the moment I walked in, I was greeted with warm smiles and genuine enthusiasm to assist me. Baja and Alex wasted no time in diving into my issue, demonstrating an impressive level of expertise and understanding. Their knowledge of the products and solutions available was truly remarkable, and they were able to swiftly resolve my concerns with ease.

What truly set Baja and Alex apart was their dedication to ensuring I left the store satisfied. They patiently answered all my questions, providing thorough explanations and guidance every step of the way. Their professionalism and willingness to go above and beyond left a lasting impression on me.

Thanks to Baja and Alex, what could have been a frustrating experience turned into a pleasant one. Their exceptional customer care not only resolved my issue but also instilled in me a sense of loyalty to this specific GameStop location. I have no doubt that I will be returning, knowing that I will receive top-notch assistance from Baja and Alex.

In conclusion, I highly recommend Baja and Alex at this GameStop location to anyone seeking unparalleled customer service and expertise. They are a true asset to the team, and I am grateful for the outstanding experience...

I recently visited the Arden location with the intention of purchasing an Xbox and several games. Unfortunately, my experience was very disappointing. Upon entering the store, I was neither greeted nor offered any assistance. The employee on duty appeared preoccupied, engaged in a personal conversation on their phone about a card game, and made no effort to acknowledge or assist me as a customer. This occurred around 4:30PM on 6/9/25.

Due to the lack of professionalism and customer service, I chose to take my business elsewhere and completed my purchase at the Arden Fair location instead. It’s unfortunate that a significant sale was lost over something as simple as a greeting and basic attentiveness. I hope this feedback is taken seriously to ensure better customer service for...