Dutch Bros Coffee — Restaurant in California

Outstanding Customer Service – Above and Beyond!

I had the absolute pleasure of being assisted by Zane during my recent visit to Dutchbros on Arden way in Sacamento, and I can’t say enough about how incredible the experience was. From the moment I drove up, he greeted me with a warm smile and a positive attitude that made me feel truly valued as a customer. this is not the first time I’ve experienced this with him. I mean, just so amazing that I had to tell the manager. He definitely deserves to be recognized for all the hard work. It truly shows. I have been a Dutch Bros fan for the last nine years coming almost every day and I have always had pretty good customer service with most employees however, this one is definitely different.

Thank you, Zane for making my experience so...

Waited nearly 30 minutes in the drive-through so I’ve been too many Dutch Bros. This is the one is the absolute slowest. They usually just have one person taking orders at the window and no one really walks out until there’s a line and when there’s a line it’s already been 30 minutes that some people wait. I usually go about 45 minutes before Work and if it gets too close to my time, I usually just try to get out of the line but does their drive-through you can’t get out of the line until you’re like at least in the third spot so definitely need to work on their fastness. I get there new but even so definitely need to work on...

Drinks were good . Person taking my order was super nice. The person who gave me the drinks was so rude for no reason. I ordered something different and when she gave me my drinks I asked her which was which she replied very snarky “this is large and this is medium” I was shocked like she was talking to me like I was dumb. I replied with I mean flavor wise . And she told me them once again like if I was an idiot . I love Dutch Bro and I’ve never had this experience all of my experiences have been great. I believe she was Asian and had a mix of blonde...