Bass Pro Shops/Cabela’s Boating Center — Local services in Rancho Cucamonga

Online order with social distancing parking lot pick-up. No indication that Customer pick-up location had been moved from the Northside of the building, to the Westside of the building. I called the phone # as indicated on the parking placard, and selection option #5 as directed. I received a recorded message instructing to leave info and someone would process the delivery. After a 10 minute wait, and multiple customers who had arrived after I had, I then redialed the #, to connect to an employee. Within 5 additional minutes the friendly employee delivered the order to my vehicle. Word to the wise, should you receive a recorded message, hang...

Love the store but the ammunition process has been a nightmare. The store has issues with their system the DOJ system goes down. Took 2 weeks just to get an online order and waited 5 hrs in line. Alot of very, very, very furious customers and Bass Pro shop managers treated us like dirt. Told us DOJ system was down and to go home after 4 hrs of standing in line. All we asked for was priority to get our places back when the system is back and they said it isn't "manager" policy. Luckily the DOJ system miraculously started back up and I was able to get my order after 5 hrs...

Don't come here to buy firearms unless you like to queue, I came here on a Friday at 11:40am, there were 6 people in front of the line, now it's 1 o'clock, there are 3 people ahead. In 1 hour and 20 minutes, only 3 customers were processed. I went to ask the manager and he thought it was normal. There are already mountains of customers waiting outside the counter. Their store is huge and well equipped, but they clearly don't take their customers seriously. Let me just say that last time I came, I waited for about an hour and a half, so I...