Sleep Number — Hotel in Rancho Cucamonga

I was extremely unhappy how Matthew Skinner handled the maxing out of my S.N credit card when he charged me for my $4000k bed and then mistakenly had put another $4000 on hold maxing it out. which I discovered a month later once the bill arrived. I tried to get clarity from the cc company but said the store placed the other $4000 on hold. The rep didnt know why. I called the store. spoke to a young man there who took a message as to the reason for my call and I waited about 3 hours and NEVER GOT A CALL BACK. I felt that it was the sales persons responsibity to make sure my issue was resolves as soon as possible. The following day I decided to call corporate aprx 1:00pm, left a message about my NEGATIVE EXPERIENCE with MATHEW SKINNER and no more than 5 min later Mathew S called saying he was going to look into the situation. I felt he didnt care about the customer (me) after he got the sale and definitley didnt want to be bothered with calling me back. I should of ended the sale before I bought anything from him because he kept bringing up, out loud, several times remarks about my sleeping habits that i had shared with him in confidence. He didnt respect nor appreciate me. Also, I felt he took a sale from another sales guy at that same location because when I called the second time to meet the sales person I was suppose to meet originally, I told Matt that I wanted to see the 1st salesman and I tried to figure out who it was and Matt said, oh it doesnt matter. I guess it was my fault for not being more set on finding the guy. MS apology was weak especially after he didnt return my 1st left message and didnt get back to me right away the following day and after I called corporate. For those who arent aware, Maxing out credit cards does not reflect well on a person CREDIT SCORE (FICA) and can make other lenders apprehensive about lending to you. I make a point of not maxing out my cards so I was very dissapointed this happened.

I gave a 3 stars for the...

Scott Sets the Standard at Sleep Master

I recently had the pleasure of visiting Sleep Master, and I must commend the exceptional service provided by their associate, Scott. From the moment we walked in, Scott greeted us with a warm smile and genuine enthusiasm. His dedication to ensuring our comfort and satisfaction was truly remarkable.

Scott went above and beyond by offering us a comprehensive demonstration of all the products available, taking the time to educate us on their features and benefits without any hint of pressure to make a purchase. His depth of knowledge was evident as he effortlessly answered all our questions and provided valuable insights to help us make informed decisions.

What truly stood out was Scott's genuine care and attention to our needs. Despite knowing we were already planning to buy, he treated us with the same level of dedication and respect as any other customer. This exemplifies his commitment to delivering exceptional service, regardless of the circumstances.

Scott's professionalism, expertise, and personable nature are a true asset to Sleep Master. He exceeded our expectations in every way and made our shopping experience enjoyable and stress-free. I cannot recommend Scott highly enough for his outstanding service and dedication to customer satisfaction. If you're looking for a seamless shopping experience and expert guidance, look no further than Scott at Sleep Master. He truly sets the standard...

We have always heard rave reviews about the Sleep Number bed and their level of service, we can now attest to this from a personal perspective. The logic behind an adjustable mattress totally makes sense however feeling is believing! Matthew in Victoria Gardens provided us with a thorough explanation behind the way the mattress operates and the various options to best suit our wants and needs. We greatly appreciated his no pressure approach and genuine commitment to ensuring we received optimal value for the investment we were making while never making us feel any obligation. When you “feel” and “see” the why behind what makes Sleep Number so popular, it becomes obvious that no other mattress can compare or compete with it. We are all in! If you decide to do your own research, be prepared to spend time in the store to experience what I have shared above, you will not regret it and it will save you from bouncing on beds that cannot be adjusted to your needs which may change on occasion and or over time. If you are in the Rancho Cucamonga area, be sure to stop in and ask for Matthew, he is a pro and passionate about his craft. Service is king in my book, and Matthew provides excellent, personal and caring service. You’ll appreciate his knowledge and approach to ensuring that you get only what you need but making sure that you have all the necessary information to make a decision that you...