OAKLEY — Local services in Rancho Cucamonga

Bad customer service. Came in to exchange a Christmas gift. Although I didn’t have the receipt I had the box and all the necessary tags. The girl immediately took the glasses from the box and started cleaning them asking for a receipt. Than after scanning the tag she asked which one I wanted. Then said she didn’t have the one I request and that I couldn’t exchange it for anything else in the store and that I should call customer service. Why ? I have exchanged things before without receipt and her atitude from the beginning was showing how she didn’t want to help.No idea why. Just bad...

Came in for help with prescription glasses and/or sunglasses today, received zero help from the sales associate, my trip to this store was a complete waste of time. I do not recommend because I wanted to come to a brick and mortar store was to try on actual frames, the store had frames but it was as self service as the website which is all well if I received some help or direction from an employee, instead I received zero greeting, direction, or help while the lone sales associate did not move from behind the register. For reference, we were the only people...

My girlfriend got me a really nice pair of custom sunglasses for my birthday. A few days later, we happened to be at Victoria Gardens and decided to stop in the Oakley store for a hard case while traveling. A young man found a perfect case from a return and gave it to us. We left the store very impressed with his service and willingness to help. I wish I would have gotten his name to send a letter to corporate, recognizing his excellent customer relations skill and express our sincere gratitude. We will definitely return for our next...