Sports Treasures — Local services in Rancho Cucamonga

OHMYGOD!!! The odyssey that is my ongoing experience with Sports Treasures!

I went in the shop on June 9th to purchase two Red Sox mugs that I'd seen previously. My daughter dropped me off because I don't get around well and there's no parking nearby. (Trust me, this is relevant.) I grabbed two of the $17.99 mugs I'd found previously and took them to the counter. The guy rang me up and told me he was putting the receipt in the bag. He was chatting me up the entire time.

The next day I pulled the mugs from the bag in order to gift wrap them and found the receipt. I was charged $24.99 per mug! That's an overcharge of $14 + the extra tax! I phoned the store to complain and Nick chuckled. He told me that happens all the time. Hmmm... I told him I wanted the difference credited back to my card. He said he couldn't do that. He said I had to bring them back. I told him that was difficult for me because I have mobility issues. He wasn't interested. He said that was the only way to deal with the issue. I asked to speak to the manager and was told he was at another store. I asked for that store number and was told Nick couldn't give it out. I asked for a corporate number and was told they're just a little shop, not a corporation (untrue!). So I left a message for Dennis, the manager. He never returned the call.

I looked at the receipt again and found out the owner of the store is William Alsborg. There was a phone number and email to contact if there was a problem. I tried calling and got a message that the mailbox hadn't been set up so there was no way to leave a message. So I emailed. I got an email back a day or two later asking for my address so they could send me a check. I immediately responded and waited for the check. It never came. I emailed again. This time - crickets.

To sum up: according to Nick they overcharge all the time, and apparently they don't do anything about it when you complain....

Beware this place, we got ripped off by them and they will not stand by their word.

My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right.

She called later and got a manager who said they would send out a refund...that was nearly a month ago.

Still no refund.

Scam! Bait and switch!

Do...

Customer service; there was none. One guy was to busy eating at the register and the other was stocking items. I was very interested in some items that they didnt have in stock and they did not even bother to getting my info to see if they could order it for me. Was willing to purchase 6 child jerseys, guess I'll just have to...