Furniture Mecca — Local services in Reading

Very bad service from this store, apart from the fact that they are scammers, they have staff that do not know how to express or explain about payment and the contract, I believe that when talking about money and especially a high amount everything has to be explained in detail but this is not what they did, they always did things for their convenience not for the customer's, I bought a set of sofas the frist pair the led light did not work , second set they gave me was used and on top of that the glass around the sofa was broken and they accused me of liying that it wasn’t broken that the sofa was inspected from the warehouse before shipped out I told them thats a lie I have photos to prove it that it came like that so then, they said I had to pick something else because they won’t refund!!! So everything I kept choosing it was out of stock at that point i am Irritated they are not caring or trying to help the customer they just want you to pick something they have even if it’s not your liking. Finally i decided to grab the same sofas in another color because they had that one in stock when I went to get it and they opened it in front of me the glass once again was broken at that point I asked for my refund since it was the 3rd time , the owner end up giving me the refund after everything and all the hassle they made me...

I just want to say thank you to the new management at Reading furniture mecca for helping me out and my family with all of my furniture needs and making the process easy for us also they were very patient with us and didn’t rush us to make a purchase and made sure to explain everything in detail about my furniture and my finance options and worked everything out the way i want, I was pleased with everything they did for me the stock guy Ray was helpful with showing me all the items in the floor and also in the computer and the new manager Rich made sure to work out all the financial parts of the deal, overall I’m very happy with my purchase at “furniture mecca reading” please don’t look at the old reviews for the old management from before because the New Team Management are Awesome and they will make sure you will be taking good care of with good customer service and prices are very reasonable… thank you to the new management at furniture mecca reading for making this Christmas holiday a happy holiday for my family for providing us with all of our furniture needs right before Christmas we received are delivery in perfect timing...

I went ahead and just moved into a new apartment and was feeling slightly overwhelmed shopping online through multiple websites trying to find the right furniture to make the space fit more of my style and taste. I stopped by Furniture Mecca and was lucky and blessed enough to have Esther help me out. She managed to take the time to really understand what I needed and walked me through different options, offering suggestions that actually fit my style and most importantly my budget. She was patient, never pushy, and made the whole experience feel a lot less stressful which I'm forever grateful for as great customer service is essential to a successful business. By the time I left, I was so satisfied with my choices and excited to start setting up my apartment. The store holds values that customers seek out for that it isn’t just about filling up space but the creativity/comfort and functionality of the furniture to create the place you call home. With the aid of Esther’s knowledge and kindness and simply the multitude of items to choose from I’ll definitely be back with hopefully a...