Pit Stop — Local services in Redlands

This is a copy of the complaint I wrote yesterday to the Bureau of Automotive Repair on behalf of my brother who is deaf and who relies on his vehicle for the income he earns installing video relay equipment for other deaf people in the Inland Empire. As of this afternoon, 11/18/20, he still doesn't have his car back. Judge for yourself if you can trust this establishment.

I took my car in for repair on September 30, 2020. They told me in would be fixed by October 2. It was not fixed. I paid to rent a car for a week. My car was still not fixed. They finally gave my car back on October 8. I paid $2800 for the repair, but it was still not fixed correctly. It was leaking fluids and wouldn't shift gears without jamming. The Pit shop came and towed it to their shop again on October 10. They said it would be one week to fix it. I paid again to rent a car. They kept telling me it was almost done, but then it wasn't done when I tried to pick it up. I kept paying to rent cars. They finally gave it to me again on October 30. It was still not fixed! It was jerking and not shifting correctly and still leaking fluids. I tried to use it for work, because I needed to work, but it was no good. On November 1 they finally towed it back to the Pit Shop AGAIN. They told me again one week to fix it. It was not ready in one week. Then they told me two days. It still wasn't ready. Today they told me the transmission was cracked, that they just got the part today, and that it will be ready in two days. If they do return my car on Wednesday, that will be seven weeks since this ordeal began. This is just terrible. My sister asked for my money back today, and...

My girlfriends $128 Budget truck rental reservation turned into a $600 completely different reservation. They tried to charge $275 just for the rental of a 16ft box truck w/ a $300 deposit, and $17 for liability cause someone had already messed up their truck causing $8,000 in damage w/ no liability, from what I was told. The reason for them rearranging my reservation the front desk man said was that the the location I was dropping the truck off at was receiving no more trucks, and i would have to bring the Budget truck back to their location. Even though it had been "reserved" and the location was taking trucks!! I asked for the manager who the front desk man said was "Boss". He denied me to speak to him and said if I didn't like it I could go somewhere else. Obviously I was going somewhere else as soon as he said $600 TO RENT A 16FT BOX TRUCK!!!!!!!!!!! I really needed this truck to help my mother move today so I called Budget and was hung up on 3times before finally speaking to a customer service representative. Finally when I contacted someone they said the location was accepting trucks, but gave me no real answer as to why the rental from "pit stop" was so much. I was told when reserving that the deposit would be waived because I used a major credit card. IT ALL SOUNDS LIKE A HUGE RIP OFF!!!! DO NOT RENT FROM HERE!!!!! I contacted a different rental company who negotiated me a truck same day, I am now pleasantly moving right now as I am...

I've gone to this place for over 15 years. The new owner took over about 4-5 years ago and let me tell you not much has changed. They overcharged you on simple work. My last experience was the straw that broke the camel's back. I took my car there for work so it could pass smog. They started the $800 work without asking me if I was OK with it. The $800 turned into $1100 then into $1400 by the time they were done. After haggling over the cost we settled for $1100 cash for everything. But by then, one of their I inexperienced worker broke the gear stick next to the...