MacGuyz — Local services in Redlands

Took my iPhone 6s to this shop early in the morning for an attempted screen repair. First tech I spoke to was polite but informed me that this shop does not use OEM/OEM-compliant replacement screens, which essentially means your screen is coming from a third-party manufacturer not associated with Apple. I really wanted a fixed screen (phone was broken for two days prior) so I decided to take a risk - and learned the hard way.

Came back during lunch to pick it up and one of the owners was there to show me the phone. Screen looked great, brand new, but Force Touch didn't work on the screen (woo hoo, non-OEM parts that you pay a $169 premium for). That's a no-go but no big deal. I requested that it be looked into again, and they were willing to do so.

Came back again at 5:30 PM to pick the phone up. A different tech provided me with my phone, but they had placed the broken screen back on and said that 'None of the screens they had for the 6s had Force Touch working'. They were returning the phone to me because they couldn't fix it with their parts, and he was sorry for wasting my time. LOL okay, time wasted today but y'know it was only an hour, so again no big deal.

This was my experience a few days ago, but not the reason I am writing this review today. I am writing this review because I've realized that after a few days of still owning my phone with a broken screen, I cannot receive or make calls on it like I used to be able to with Siri. My phone is now completely inoperable, but the screen lights up and still holds a charge. I'm not sure what is wrong with my phone now, but I cannot connect to it from any device, nor receive inbound or place outbound calls with Siri. These were things I was able to do before taking my phone to MacGuyz, along with the screen being much more fragmented than it was before.. I can't make anything out on it now. Hell, I used to be able to tap icons on the screen and guess where context menus were. The screen is completely unresponsive now.

So who knows what happened to my phone during their possession and why I cannot use it now; I guess I'll need to wait for my replacement screen to come in when I fix it myself ($87 for an OEM AUTHENTIC screen online). However, what I do know is that my experience with MacGuyz was pretty poor. Actually, I take that back - it was damn awful. Their replacement parts are of low quality yet overpriced, they wasted an hour of my day, and now I have a potentially dead-in-the-water iPhone. The combination of these three problems is why I eventually convinced myself to write this review.

If you own an iPhone 6s or 7 with Force Touch, do NOT take your phone here. They may try to give you the same screen they gave me. Another local phone repair store, D&R, advertise actual OEM replacement parts on their website. Should've gone there first, 'cause this...

Hello everyone. I wasn't going to leave a review but since my computer needs a fix on the logic board due to the thunderbolt ports not working (cost to fix $616) I'm going to leave my reason why I do not recommend you go to this place. I wanted an upgrade on my iMac which was to install SSD drives. I also wanted them to back up my memory from my old drives to my upgraded drives. I drop off my imac and when it was "ready" they were not able to back up my memory only because they had took out my drives before thinking of backing it up. They broke the fusion so I wasnt able to back up my memory. Thats 1 mistake they made. But I should have backed the memory up myself so I took the loss with a grain of salt and kept my composer. Second mistake was when I found out that my thunderbolt ports had stopped working. I use an external monitor for music production and before i had took my iMac to this place everything was working perfectly fine. I took my iMac back for them to figure out what is going wrong with my ports. They were clueless and we tried trouble shooting but no luck. I took that with a grain of salt as well and said okay oh well I'll figure it out. I take my iMac home that day and as im working on my projects my Screen falls off luckily my reflex caught the screen before completely falling off and braking on my desk. The screen went blank so that's when I became really mad! I went back the following day to this "macguys" store and demanded they put my screen back together right their and then. The head of the place who works on the computers did not want to work on my iMac so I then demanded a refund. Underneath the staffs breath I heard him say "stop bitchin". These people did a very bad service and all I wanted was an upgrade on my iMac. In these times you want to go out of your way to support small business and this is what I got in return. I take my refund and head home for the 3rd time. I decided to fix my screen myself and come to find these guys left an adhesive strip out which caused my screen to depart from the computer. Once i put it back together I take my computer elsewhere and come to find the ports completely do not detect anything I attach to them and to fix this issue its going to cost $616. I would like some advice from someone. This is terrible I shouldn't have to let these guys get away with something like this. Here is my review. Be careful where you take your precious...

I have a MacBook Air and someone spilled soda on it I called this place because they had such great reviews and they told me it would be $90 to service my mac (Take apart clean and dry) sure no problem. I leave my mac and am called back a bit later and I was told everything checks out great keyboard mouse pad screen speakers only thing that needs to be replaced is the battery to which they said would only be an extra $60. Sure, No problem. Upon pick up they turn on the mac show me that it comes on and charges I pay and take it home excited that they have assured me my laptop is in great working condition ready to get back to work. As soon as I get home I turn on my mac and try to play some music and nothing. I take my laptop back and they say we'll give it a look. Sure no problem. I get called back and then am told that the audio part of the board is no good and would be around 400 to 500 dollars to fix and it would be cheaper to buy another external source of audio. Ok fine no refund offered or apologies for misleading me earlier. I take my computer and go out and buy a $100 Bluetooth speaker. Yesterday while charging my laptop a notice pops up on screen saying service battery and even while my charger is plugged in it is not charging at all. I take my laptop back this morning they say we'll have the tech who worked on it take a look. Sure no problem about 4 hours pass I am called to pick up the tech (Robb Gammill) says I can't get any batteries to charge the board must be fried (careless and rude tone I might add) there's nothing I can do I'll refund you for the battery. I feel I should have been refunded the whole amount they gave me the run around for a week and then just finally gave up and ended up taking me for $90 after the refund of the batter so basically I was charged $90 to be jerked around for a week horrible service I would never recommend anyone come to this...