Les Schwab Tire Center — Local services in Reedsport

Oh, the tire woes we face in the morning! Picture this: I wake up to a text from my wife, who kindly informs me that one of the tires on my trusty Sienna has decided to take a nap and go flat. Now, these tires aren't ancient relics; they're fairly new, so I figured it must be an innocent nail playing hide-and-seek. Armed with determination, I filled up the tire, only to realize I was mistaken. It wasn't a nail that caused the mischief, but a cheeky little screw. Well, isn't that just my luck?

In my quest to resurrect my deflated wheel, I turned to the local Les Schwab, hoping for a miracle. My heart trembled with worry, fearing they'd deliver the dreadful news that my tire was beyond repair. You know how it goes, right? Those other tire places (ahem, no names mentioned) tend to be excessively cautious, secretly hoping to convince me to part ways with my hard-earned cash for a shiny set of new tires.

But oh, the sweet symphony of surprise! Les Schwab, the mavericks of customer service, shattered my preconceptions. Not only did they refrain from the upsell dance, but the cost of the repair was a shining example of their greatness. I was fully prepared to shell out a solid twenty bucks for the fix, maybe even twelve if I was feeling optimistic. Lo and behold, they did it for free! Yes, you heard me right. Free, as a "courtesy." It was like discovering a hidden treasure chest filled with gold doubloons. Sure, I didn't buy the tires from Les Schwab, as they were on sale at Walmart, but that didn't matter to them. They bestowed their benevolence upon me nonetheless.

Now, with the tire mended and my status as the hero of the day (at least in my wife's eyes), life couldn't be better. What more could a humble driver ask for? Sure, you might be tempted to chase a few bucks elsewhere, but let me tell you, my friend, the kind of service you get at Les Schwab is unparalleled. They're the masters of the tire domain, the wizards of customer satisfaction. So, if you find yourself in a tire predicament, don't hesitate to join the Les Schwab bandwagon. It's a magical place where tires are rescued, customers are delighted, and...

I’m was traveling through Reedsport with my almost two year old, when I happened to get a flat tire. A nice man came to put the spare on and I drove my car back to the Reedsport location, to see if the hole could be patched up. Unfortunately it was not able to be, I was then told my car(with brand new tires on it) needed ALL new tires. The man at the counter said my ONLY(with an attitude) option was to by all 4, and it would cost close to $1200. When I asked if there were other options in Coos Bay/Northbend (which is where I was traveling to) He said no, almost immediately without barely taking a glance at the computer. He was very rude, and short with me. Treating me like an idiot, and trying to take advantage of a women with a child stuck in a city with no where to go. Come to find out(because I drove to North Bend) They did have other options, and after looking at my tires(again brand new) they were able to order me ONE TIRE. Saving me close to $1000!! After getting to North Bend I discovered they were not only rude and dishonest, they threw the tire that was no good in the back of my car and ripped the interior fabric as well as scraped chunks out of the plastic!! My husband called to tell them how he didn’t appreciate how they treated me and they gave him the run around. Very disappointed!! I would NEVER recommend anyone to go here. And I wish I could post a picture of my poor car, that is new to me! My hope is that someone from this company would contact me, do the right thing and fix what they did to the interior of my car. But, from what I can tell, they’ll ignore this review and keep taking advantage of people. I hope I can at least help one other person in making the decision not to go here by writing...

My wife and I were traveling at the coast over this past Turkey Day. The front wheel bearing on my Dodge 3500 2 wheel drive truck went out. They quoted me $545.97. $380.98 for the bolt on hub assembly, plus $164.99 for labor. I watched the guy do the repair and it took him 50 minutes. The repair is fine. Here is my gripe. They used the most expensive hub assembly on the market. You can buy one on the internet with a lifetime warranty for $100.00. I called several other Les Schwab tire centers and inquired about the labor charge. They told me they have two prices for labor charges on this repair. If the repair takes 1 1/2-3 hours it will be $164.99. If it takes 1 hour it will be $99.00. So, my repair took 50 minutes. I was overcharged on labor by $65.99. I feel taken advantage of. When this happens again and it will because everyone breaks down sooner or later, I will take my truck somewhere else for repair. I can tell you, Les Schwab, (if he were still alive), would not approve of this over charge.

FOLLOW UP. Approx. 2 days after we got back home I called into the main office of Les Schwab and talked to Kaylee. He said they are very concerned about this and want to work with me on this. Kaylee said give me a few days to investigate, and I will get back to you. The few days turned into 3 months. No response. I called them back and they told me they have no record of my complaint. Typical big company response. I had bought all my tires for 8 different rigs from this company for 48 years. Well, after this experience, I am DONE with them. They advertise service, ya,...