Rooter Man Plumbing of Reno — Local services in Reno

First off.. I thought I would NOT be charged an emergency fee when your company didn’t come the day I called. It was a Sunday. My turn on/shut off valve didn’t work at our vacation cabin. I had NO WATER. I was expecting out of town visitors the next day. When your company said they couldn’t come that day, I had to go to the store to buy drinking, washing, toilet water. Your crew of two men came the next day very late in afternoon. It was a MONDAY. This wasn’t a two-man job. And no more an emergency. I assumed the price would be lower since it was NOT an emergency now. NO! They still charged me the original EMERGENCY quote. This charge was outrageous to begin with, and then your workers told me they couldn’t finish the job. They said they’d come back. I assumed the original quote was for a completed job. NO! Your company added another totally outrageous charge to finish the job. That’s when I realized I made a huge mistake using your company. I ended up calling a local plumbing contractor who finished up the job with a minimum charge – 18% lower than what you were charging. He also told me what you charged to begin with was ‘criminal’. The initial charge was...

Do NOT call or use this company under any circumstances. I wish I'd had the time to look them up on Yelp prior to calling them. For a 15-minute job, we were charged the egregious amount of over $500 when we'd only received a quote and told them we didn't want the work to be done. They still refuse to provide an itemized receipt claiming that every job is "flat-rate" and I've never dealt with such unprofessional, rude, and demeaning people in my life. Do yourself a favor and make sure you call a reputable company!! You'll be better off for it. Also - their business license is listed as REVOKED on the NV Secretary of State website, which is red flag in itself. Also, check their BBB complaints as there are many both under their CA and NV business names. Shady company and I also want to caution anyone against using. Their NV State Contractor license has also been cancelled. You can look them up on the NV State Contractors Board website: D TAGGART...

I called Rooter Man for the very first time to request an estimate, and the person who answered the phone was incredibly rude. He seemed confused and insisted that my husband had already called, saying things like, “Why didn’t HE call me?” as if we had done something wrong. We had never contacted them before, yet he kept referring to some prior conversation that didn’t happen.

He then asked if we wanted him to send one of his guys out, and I politely declined, explaining that the interaction felt unprofessional. Instead of apologizing, he snapped, “How was that unprofessional?” and continued to talk over me, saying, “Well, your husband…” even though he was clearly still confusing us with someone else.

This was our first and only attempt to do business with Rooter Man, and we will absolutely not be calling again. If this is how they treat potential customers, I can’t imagine the service gets any better from here. Very...