Hyatt Place Reno-Tahoe Airport — Hotel in Reno

We have stayed at this location many times but the hotel has greatly gone downhill in the last year or two.

Firstly, upon arrival we were notified that the hotel now charges for parking. This was disappointing because one of the reasons we don't stay on Virginia Street directly downtown is for the convenience of avoiding parking garages and fees. However, more annoying than the parking fee itself, was the fact that you had to pay for it with a scan code and fill out an entire application online with all of your information and car information and pay for the parking separately from your hotel reservation. If they are going to nickel and dime their customers, it would be nice if they would just add it to the final bill like most hotels rather than making you go through an entire online process. For complete transparency, the front desk attendant did waive our parking fee as a courtesy after I expressed disappointment.

Unfortunately that is not the only change that this hotel has underwent over the last couple of years. While the hotel has never been spectacular, it has always been clean and reliable. Unfortunately, that was not the case during our trip this year. The rooms desperately need some TLC and some updating, but even worse than that, our room was not clean. The carpet was incredibly dirty, massive stains everywhere as well as debris and small pieces of torn up paper. The walls were also dirty. In addition, our AC unit would not turn on and we had to wait for maintenance to come up and take a look. The maintenance guy advised that our our thermostat appeared to be broken and so he rigged the wall unit so we could turn it on manually. Unfortunately, it would only stay on for 2 to 3 minutes at a time and then would turn off and the room was very hot all night long.

Furthermore, we are regular Hyatt customers and our profile States that we have a feather allergy and we request non-feather bedding prior to arrival. For every reservation. Our bed had feather pillows upon a rifle and my husband immediately started having an allergic reaction. We called down to the front desk and advised of our AC issue as well as the feather bedding and asked if we could move rooms. We were declined to move rooms, and that is when they had maintenance come up for the AC. About 45 minutes later they sent someone up to swap out our pillows but sitting in a room for 45 minutes with feathers that my husband is very allergic to was not ideal. The front desk attendant also rudely stated that we did not request feather-free bedding, however, at that time I logged into my Hyatt app and confirmed that I absolutely did request feather free bedding and I have screenshots to prove it on my reservation.

One of our favorite things about this hotel and many hyatts in particular is the ability to use the Google Chromecast on the TV. Unfortunately, that was not working either. Upon calling the front desk to ask if there was an issue with the Wi-Fi or the Chromecast, we were advised to call the 800 number on the Chromecast TV screen for troubleshooting assistance. We called the 800 number and after spending over 45 minutes on the phone with the tech, he advised that this hotel had many open tickets for their Chromecast and it seems to be a hotel wide issue. Later, we found out that the hotel attendants were aware of the issue and just have not been able to get it fixed yet. They could have saved us a lot of frustration and Time by just telling us that yet another amenity did not work rather than having us call the 800 number.

We decided to check out after only one night, although we were booked for two. We requested the second night to be refunded. The hotel manager tried to get away with simply sending us an apology email and no refund, but we pushed back and she reluctantly advised that she would refund us in points. I'm not sure if this hotel is under New Management but the current management is terrible and the hotel is going downhill quick. We will not be staying here again and we would advise others to look into...

I came to reno for a work trip and my company booked me a room here. I checked in with Anita, who first thing joked about if she even felt like checking me in. I'd been on multiple flights since very early in the morning, and I had to go work for the next 8 hours as soon as I checked into the hotel, so it's not really appreciated and certainly didn't make me feel welcomed to the hotel.

She asked for a card for the room, and I assumed, since the room was paid for by the company already, that it was just in case of extra charges for damage or theft. Anita didn't mention anything about charges or a cost, but ended up charging my card for the entire cost of my stay. Didn't once mention she was charging me. This left me with 53 dollars in my account for my entire trip in reno.

After discovering this charge, I went back to the front desk to ask about why I was charged when it was booked on the corporate account. Anita told me she "wasn't paying attention" and didn't see that. She had time for jokes about not wanting to check me in, but not time to look at the booking, even though I was the only person checking in at the time and told her that my company had booked the room.

I stated that I couldn't have 53 dollars for the week, to which she snarkily replied that that's what she is doing right now. I'm sorry if she's in some kind of financial bind working at this hotel, but how is that relevant to the situation? She probably also has a home with some sort of food in the fridge/pantry, which I don't have while in reno. She went to the back for a few minutes, I'm assuming to talk to a manager, and came back and said she was reversing the charges, but it would take days before it came back to me.

I was offered nothing for the troublesome situation they left me in. Not a food voucher for their restaurant, even a beer for the trouble would have been better than nothing. Just a "sorry, we'll reverse it, i wasnt paying attention"

So I go back to my room to get dressed for work, and Anita calls my room 10-15 minutes later to ask about what my card number is. So she hadn't even reversed the charges yet... Just said she did to get me out of the lobby.

This is the first time I've ever stayed at a Hyatt, and it will definitely be the last time I ever do. Let's go over some of the highlights of this hotel; -Loud planes flying overhead, almost drowned out by the loud, dirty air conditioner. It's by the airport so the planes are understandable. -The TV is positioned so awkwardly in the room that it's laughable -large bottles of shampoo, soap, and conditioner in the shower that you get to share with every other guest who's ever been in the room before you -peeling wallpaper -dirty stained carpet -incompetent staff -the towels in the bathroom smell gross, like body odor -the sink that's in the bedroom area has a loose leg, so be sure to not lean against it or it might break and you get some extra charge -some sort of blue residue on the shower curtain, probably soap, but who knows... -glasses for water/ice in the room were dusty with fingerprints and residue on them

So if any of that appeals to you, by all means, book a stay at this place so they can ruin your trip...

1. Upon finding the Hotel as I drove from Las Vegas to Reno and all I want is to find the hotel easily and I had a hard time as it was dark and very late at night and I am so tired from my very very long drive. So I called but the guy who answer my call is not very friendly at all and he even told me to stop by the neighboring hotel and ask for the direction to Hyatt. He didn't even stay with me on the phone to give me step by step direction.

2. So for like after an hour or more of finding the hotel when I check in, I was greeted by a grumpy unfriendly gent and I was not felt welcome at all as a guest and he even told me without saying the "PLEASE" or address me as a "Mam or Madame", telling me to return the luggage cart where I got it. Am like what? One of the reason I always stay at the Marriott because the staffs there are friendly and even I used the luggage cart I can just leave it wherever as the staffs there are helpful comparing to staffs of Hyatt who are Grumpy, Unfriendly, Discourteous, Doesn't care for the Guests.

I check-in very very late as I had like a 9 hour road trip and all I want is to check-in, go to my room and shower and sleep and not be commanded and reprimanded by a horrible grumpy front desk people to return the luggage cart where I got it.

3. When I did my mobile check-in, I put a comment I need a room away from the elevator on a high floor and I was put ay the third floor and I am a light sleeper.

4. So I went to the front desk and I ask if there are any late night restaurant around and she said she doesn't know and Whatever " Thank You" to Google Search that I found a late night restaurant open 24 hours five minutes away from the Hotel the fact that there's not only one of them there's quite a few of them.

5. On my last night, I went to the front desk and I ask for a 1 p.m. check-out as I am driving back from Reno, Nevada to San Diego, Ca and grumpily and selfishly enaugh she told me in a very impolite commanding voice that I am not allowed to gave a late check out that I can only do a 12 p.m. check out which is a standard check-out.

6. They don't have microwave on the room which is inconvenient to heat your food specially when you check-in at 2 a.m. where other times there's no late night preferred restaurant of your choice that is open for food. You don't want to eat cold food right?

Overall, nope I do not recommend staying here your just gonna waste your Money...