iFix & Sell Wireless — Local services in Rialto

Went to ifix in rialto off of baseline (next to superior market) to get a small crack on the back of my phone fixed, my brand new iPhone my boyfriend bought me just days before for my birthday. When I picked it up they asked me for my phone case and put it on before handing it back to me. They told me to come back the next day to have my lens replaced (they broke that as well, see pictures). I get home and take the case off and saw numerous scratches on the housing of my phone. I called them right away and was told to bring the phone back. The next day I returned and was told there's nothing that can be done to fix the scratches on the housing, but the lens can be replaced... I was told to come back in two days to see what the tech can do. Me and my bf came right back and spoke to a rude manager who was very defensive and unprofessional. He told us that once they receive the lens to bring the phone back and they will give me new housing. Remind you they told me they could fix my lens the next day. I asked for my money back ($100) and he refused. We came back a few days later (Thursday) and left the phone. We were told to come back in a few hours, a few hours turned into 3 days. They kept procrastinating about when the phone would be fixed and even offered to drop it off at our house. Never came never called. The next day (3rd day) my bf goes to get the phone and it looked even worse. They totally messed up a new phone. We were told to come back in two weeks once they ordered yet another housing. Not only is the housing of my phone messed up, the motherboard is no good as well. I would NOT recommend anyone to do business with these people. They messed up a new phone and had very bad attitudes. Extremely poor customer service. I would give negative 20 stars...

A small business on the corner of Riverside Ave and Base Line Rd.

A few weeks ago, I dived into the Adriatic Sea during my trip to Europe, and my iPhone's screen went black and stopped working. When I came back to the States, I found out that I didn't have insurance on my phone, so I went to the nearest phone repair/shop.

Nathan took the time to explain to me why my phone couldn't handle saltwater the same way it would handle freshwater damage (which btw, actually makes a difference). It turns out, the inside of the phone was so corroded from salt deposits, and it would have costed too much to repair. He suggested I replace it, and he sold me the same iPhone model for less than the cost of a deductible (had I gone through insurance). I walked out with a perfectly working phone in a matter of minutes.

I appreciated his honesty and quick/efficient service. He took great care of my phone and me as a customer....

Was really excited about this store, since in offer up they post great pictures and great prices 🙄 The reality is otherwise, I went in store ready to buy an Iphone, and to my surprise I felt so unwelcome. Literally though, they had a bunch of boxes just laying on the floor and a bunch of guys, just digging through them. I wasn’t sure who was assisting there until a few minutes later, I guy came and asked what did I want. I told him, I was there for an Iphone 16 and he basically said that he couldn’t sell me the iphone and the price was different than in offer up(obviously more). They were too busy doing a tik tok live and decided to ignore all in person buyers(I was NOT the only one). They have terrible customers service. Please do yourself a favor and do business elsewhere. I wouldn’t recommend...