Elite — Local services in Rice Lake

I'm a very disappointed customer. I would give them 0 stars if I could. I bought 4 pairs of shoes for almost $600.00. 2 of the pairs weren't in store so they ordered them for us. We were told they would be in, in 2 to 3 days. After leaving the store that day we realized they had over charged us for the 2 pairs that were ordered. I called and let them know the 2 pairs of shoes were on line for $109.99, I however was charged 149.99. They told me they would refund my money when the shoes came in. Ok, great. Well here it is 6 days later and I've only received 1 pair of shoes as of today. We called them several times through the past week. They finally told us they would be in on Friday. Well that didn't happen either. I finally decided to go into the store and found only one pair was there. They never called to say so......nothing. When speaking with the owner as to how we were over charged, and we still didn't have the shoes we were promised. He was extremely rude. Now the shoes are on line for 119.99 so now I have to pay that price instead of paying the sale price that was there last week. I was overcharged, given the run around day after day and still only have one pair of shoes. I now have to go out there yet again and waste more time and gas to get the other pair when they come in, which will be, who knows when. I would drive to Eau Claire to buy shoes for my 5 children before ever going back there. Seriously discussed with the...

Stopped by tonight (Thursday 8/14/25) to find some shoes for my son who is starting middle school cross country practice on Monday and I had no idea what kind of shoe is needed for cross country (spikes? what kind of support? Etc.) The guy who helped us was extremely friendly, knowledgeable, and helpful in answering my questions, explaining the shoes, and trying to get us a size that fit. Unfortunately he didn't have any in the size my son needed (it's an unusual size) and ordering them wouldn't have got them here in time. I really wanted to give him our business as he was so great and we felt taken care of. I guess a review will have to do for now. We will remember this place though for future athletic shoe needs! I didn't catch his name but major props to whoever was...

I was in a hurry, had lots of things I wanted in a shoe and Marc was awesome! He answered all my questions and made me feel like the most important customer ever. His goal was not a quick sale, but a satisfied customer that loved their shoes. His customer service was great. Added bonus...when I got home I priced the shoe I purchased at Elite and it was cheaper at Elite than Amazon!! Highly recommend and will...