Matteson Auto Mall — Local services in Rich Township

Management is working to make the situation right. Appointment scheduled for 3-21-22. Will update afterwards. The mechanical issue was fixed. Nothing that was promised was actually done. Car was more dirty on the inside when returned because the promised mini spa was not done. I wasted multiple hours driving to and from the dealer because they "lost" my appointment, twice. I missed work to bring it in because I was dropping it off and picking up a loaner (third trip), but for some reason it took almost 3 hours. Ive been asked by the staff to give a better review because "they're trying to work with us". Every time being there takes hours. It took an hour for someone to bring my car over from the Mitsubishi lot. Seriously, I would have walked to get it myself but that wasn't an option. Like Will James told me when he scheduled the second "lost" appointment "you can take your car to another Hyundai dealer". You're right Will, and that's what I'll do. Even the idea of driving out there again because of promises they made to make the experience right; I don't think they have enough to offer to make the experience of dealing with their staff worth the drive or any...

First I just wanna say I never heard of this place before. I got some mail from them with a card to activate to get me started to find a car. Then shortly got contacted by them the same day to come in and get a car. Shortly after around 12 I began to work with Elvia on getting a new car. Because of some complications it took a very very long time to get the car; I wasn’t prepared with the right documents. Elvia literally stuck with me the ENTIRE time. I was there from 12 and didn’t even leave until 8 o’clock. She helped me nonstop and the manager as well came over to speak with me and help guide me on my next steps. I ended up having to bring my family there and everyone was super nice to my nephew and mom and sister. I ended up leaving with a 2020 car with full coverage insurance. Overall, the experience was great, customer service was great, and their efficiency was great. I’ll 100% be recommending them to other and to anyone...

When I say I love my experiences that I have when I buy from Hyundai in Matteson, I LOOOOOOVE my experiences. And Erik is my all time favorite person to buy from! This is my 3rd car that he’s sold me and the 6th car he’s sold both my parents and I in total. We keep it all in the family when it comes to working with Erik 😊 Today I leased a 2022 Tucson SEL and he was patient, courteous, detailed when breaking things down to me and he kept it real. And of course he was funny as always. He went above and beyond to make sure that I got everything I wanted and boooooy did he deliver. Additionally, the finance guy Jeff was a joy to work with. He was so sweet and took his time making sure that I understood everything about my purchase. Continue to keep up the great work World Hyundai. I’m...