World Hyundai Matteson Service Department — Local services in Rich Township

There was only one person there who was actually helpful. I dropped my car off via tow called a week later to see if they got it into the service center which I was told there were other cars ahead, wasn't informed when it was in service and received a text message weeks later stating what the problem was, with no estimated time of completion. After selecting a few extra required services I was given a grand total of $1,188. 00(still no date listed for completion) I got a call a few days later stating it was done and when I was picking my vehicle up. I'm not sure why there wasn't communication throughout but it left me feeling rushed and extremely stressed to get that amount of money in such a short period of time, I was threatened with storage fees and after much back and forth a date for pick up was negotiated. Upon pick up I was informed I needed an additional $190 for pickup which forced me to call around for assistance. Nobody talked to me in regards to repairs so I'm fully aware of what was fixed and what else needs fixing (which is what most mechanic do) Otherwise I was just given a receipt after my service and told I'm good to go. My car broke down yesterday, this requires more money for another tow and services. I'm extremely unhappy with the time it took for repairs (1 month), cost...

I had a Noon Appt for a routine oil change and tire rotation. An appt I booked months ago. An appt they confirmed and reconfirmed several times. I did not get out of there for 5 1/2 hours. I had to inquire on the status of the work. No one came to provide an update. Was only told they are “really behind” and did no ly start on time. Why did I have to be on time for my appt and risk losing my time slot just to sit there?? Finally get into my SUV and my seat was adjusted to the lowest setting. My dashboard display was changed and a receipt I had in my cup holder was moved near my gear shift. My salesman Eric was excellent but their service department has ruined my experience at this location. I will have my vehicle serviced elsewhere from now on.

Amendment: I have spoken with Will James and Erik Garcia regarding my experience. The management team is working on training, hiring more staff, and improving customer experience. I appreciate them taking the time to speak with me, hear about my experiences, and improving the experience for all World Hyundai customers. Communication is key and working in the service industry myself, if you let people know what to expect up front, there will be less surprises. Thanks again, Will and Erik. I...

Update: While I'm sitting here now, I am frustrated once again. This place has ZERO transparency! While I keep coming out here because they claim I can't go anywhere else. I find out today I indeed can. Since their mile package costs the same no matter where I go. This is surely the last time I come here.

Honestly, the Service department has undoubtedly made me regret any and all transactions with World Hyundai. This is the third time in a row I have been let down here. All I can say is if you are forced to service here due to your warranty. Be prepared and make sure you know your vehicle. If you feel something is off, make sure you advocate for yourself. Don't just believe their "Complimentary Inspections" are for your safety or in your favor. Also, do not expect any part of your service to be completed in a timely manner. Appointments obviously don't mean anything. While it takes months to schedule . You'll be there for 4+ hours for a simple oil change. Today was the final straw. If I could give it negative stars, I would. I will never recommend this place to anyone. The only and only reason I gave two stars is because the gentleman who assisted in giving me my car back (UNSERVICED) was polite and understood my frustration at the lack of organization...