Chick-fil-A — Restaurant in Rich Township

Chick-fil-A never disappoints! From the moment you walk in (or pull up to the drive-thru), you’re greeted with a smile and genuinely friendly service that sets them apart from every other fast food chain. The staff is consistently polite, efficient, and truly seem to care about your experience — the “my pleasure” never gets old!

The food? Absolutely top-notch. The classic chicken sandwich is perfectly crispy on the outside, juicy on the inside, and full of flavor. The waffle fries are always hot and fresh, and the Chick-fil-A sauce? Addictive. I also appreciate the healthier options like the grilled chicken sandwiches and salads — they taste just as great!

The restaurant is always clean, the service is honestly really good considering its new employees and a new spot!!!!!

Highly recommend to anyone looking for quality food, exceptional service, and a consistently great dining experience. Worth...

My food I just received from Chick-fil-a in Matteson what’s horrible upon receiving my food from Uber my fries were mushy and warm at best as well as the chicken nuggets that I received were mushy. The fries tasted and looked like they had set for quite some time before being packaged and extra salt was added. Upon reaching out to the Matteson location to express my concerns, I spoke with the manager who seemed as though he was pushing off blame on Uber I expressed to the manager that under no condition should my food be compromised because it is being delivered through Uber keep in mind it took 20 minutes for the preparation and the delivery time total. The manager Dail seemed dismissive and like he didn’t care about my concerns. A complete waste of money my daughter didn’t...

I’ve been really disappointed with the service at this Chick-fil-A location lately. I placed a mobile order for drive-thru. The wait was much longer than usual, and cars behind me were receiving their food before me, even though I had only ordered a simple chicken sandwich meal. I requested no tomato, which was correct, but the sandwich was missing the Colby Jack cheese I added and didn’t have any pickles either.

Earlier this week during breakfast, an employee tried to hand me someone else’s order. When I told her it wasn’t mine, I found out they hadn’t even made my order yet, which caused another long delay.

This is not the level of service I expect from Chick-fil-A. I hope management takes steps to improve operations at...