World Hyundai Matteson — Local services in Rich Township

Only went here because they told me that they previously ran my credit through transunion and I was APPROVED for the FRESH START program! Get there, I CAN'T choose a vehicle, they only offered me a 2025 Hyundai and wanted me to have a Co-signer after I was PRE-APPROVED for the FRESH START program! Had my daughter to CO-SIGN, ALL OF MY PAPERWORK IN MY POSSESSION states I am the BUYER AN daughter is the CO-BUYER! You MUST do a customer interview with Hyundai financing in order for the financing to be OFFICIAL! I called DAILY to do the interview but was CONSTANTLY/DAILY told that my paperwork hadn't been uploaded to them and I needed to contact WORLD HYUNDAI about this! Contacted them for them to tell me that they'll get back to me! The following week, I get a text message telling me to call to complete the customer interview, almost 2 weeks after getting the car, didn't think much of it until talking to the financing department and asked WHY ARE THEY SENDING EMAILS/TEXT MESSAGES congratulating MY DAUGHTER on the car, when in fact, I am the actual BUYER AND she is the CO-BUYER? They then informed me that the paperwork sent to THEM has ME as the CO-BUYER and my daughter as the BUYER! HOW? SHE ISN'T EVEN EMPLOYED? NO INCOME SHOWN FROM HER, NO DOCUMENTATION AT ALL REQUESTED FROM HER! I then asked them NOT TO PROCEED UNTIL BOTH PARTIES HAVE THE SAME EXACT DOCUMENTATION as MINE has ME as the BUYER AND my daughter as the CO-BUYER! The financing department said they have paperwork showing the opposite! I told them that I could fax them the documents that I have so they can see! Hours later, world Hyundai calls me to say "WE HAD TO PUT YOUR DAUGHTER AS THE BUYER BECAUSE HER CREDIT SCORE IS HIGHER"! But you did it WITHOUT our permission/consent AND FALSIFIED DOCUMENTATION as she NEVER signed ANYTHING stating she was the BUYER AND I was the CO-BUYER! Where did THAT paperwork even come from? So I told them, I will be bringing them BACK their vehicle and they said OK! Mind you, they told me that after a year of ON TIME PAYMENTS, I WOULD BE ABLE TO REMOVE HER AS THE CO-BUYER, BUT THE FINANCING DEPARTMENT SAID THAT'S FALSE BECAUSE THEY, AGAIN, HAVE HER AS THE BUYER! Why all of the lies, scamming and FALSIFIED paperwork? What if I had NEVER asked the question about everything being sent with HER name on it? They would have just stuck her in a contract with them for 66 months for a vehicle SHE DOESN'T LIKE OR WANT! I didn't know they could do this but DEFINITELY have an attorney looking into it! JUST BE CAREFUL EVERYONE! My experience WON'T be everyone's experience, but MY experience definitely could save SOMEONE from going through the SAME EXACT THING! EDIT... SHORTLY AFTER leaving this review, Received a phone call from General manager Carrie! As I tried to explain how her store falsified my documentation and submitted it to the finance company, she seemed LESS THAN interested! I asked her for a fax number so I could fax her copies of ALL documentation that I have in my possession showing ME, TAAQUA as the BUYER and my daughter as the CO-BUYER, she kept trying to over talk me and tell me how I could Bring the paperwork into the dealership! I then told her that my daughter would be calling her momentarily as I was still at work! Carrie DID make sure to make mention of this review and go on with her spill of "IF YOUR DAUGHTER ISN'T WORKING, WE WON'T BE ABLE TO HELP YOU!" I then told Carrie, YOU ALL FALSIFIED DOCUMENTATION SO YOU WON'T BE ABLE TO HELP ME ANYWAY, IF MY DAUGHTER WAS THE BUYER, HOW COME ABSOLUTELY NO ONE EVER ASKED HER FOR ANY DOCUMENTATION, NOT A CHECK STUB, NOT A PIECE OF MAIL, NOTHING BUT HER LICENSE? She NEVER ONCE tried to get to the bottom of HOW DID THE SIGNATURES GET SWITCHED ON THE PAPERWORK AT ALL! When Carrie spoke to my daughter, with WITNESSES ON THE PHONE, Carrie told my daughter "WE CAN'T HELP YOUR MOM OUT NOW BECAUSE SHE LEFT THAT REVIEW"! Are you SERIOUS CARRIE? Help YOURSELVES OUT BY NOT FALSIFYING DOCUMENTATION! CAN YOU NOT THINK YOU CAN GET OVER ON EVERYONE JUST TO GET A SALE? IT'S A...

Last February, I completed services that resulted in my engine being replaced. Days later, pulling out of my driveway, I noticed that the gear slipped from reverse to neutral without full prompt. I called to see if something wasn't "tightened" during the service. I was told that what I was experiencing was normal.10 months later my car slipped out of gear while I was driving. I called again and was told to schedule a diagnostic. I get the run around all the way up to the corporate office who still couldn't answer the question of fee. I ended up back at the dealership who said upon drop off, that I didn't owe anything at that time. No further details. I am told to leave the vehicle. No shuttle or courtesy. So I get a ride; they ended up keeping my car all weekend. Monday comes around, and they hit me with a myriad repairs up to $2,000.Then they call and tack on a nearly $3,000 "trans adjacent" service. Despite the issues WITH SLIPPING GEARS, it is not an actual transmission problem and therefore not covered. I said I would just pick up the car, and that I had to figure things out for that amount. Suddenly, the car "isn't drivable."I drove it there. How is that possible? The concession is that they just don't recommend driving it due to potential worsening. I have no choice. I arranged to pick it up the next day. I arrive and am asked if I have paid. I have not because nothing was discussed regarding pre-payment. They look through several files and receipts (terrifying accounting). They find a paid receipt with someone else's cc info. That fact bothered only me. No one thought that was a problem. Instead, they called it a "blessing", handed me the receipt, and went to get my car. 10 minutes later he returns without it, "Your car won't start. We don't know why, but it won't." After about 40 minutes I say that I will come back the next day in order to give them a chance to figure it out. The next day, I called ahead because I would rather not waste another 40 minute drive. I am told nonchalantly that the car still won't start and that I need to have it towed. I ask for the manager. Art Avalos is also vapid in his response. The expectation is astonishingly ridiculous: Drive it here tow it away. I ask Art if he is telling me to escalate to corporate. Art tells me to "Do what you gotta do." I hang up and I call Hyundai Customer Care. I am told that they can't do anything. They don't even know who the franchise owner is. I escalate my case. I am told that a non cf layer of the company has access to that information. They'll get back with me in 3-4 business days. They don't. I have a growing fear that the dealership might try and siphon money by way of abandoned fees. I go back. Prior to my arrival, the manager, Art, had been unavailable all day and therefore no headway was made. I ask for my car. The flirty manager was the pinnacle of professionalism this time around. Another manager bounded up to explain that they had found the previous day's clerical error! They wanted the $238 that had not been previously disclosed. This snowball had become an avalanche. I went to pay the diagnostic bill while awaiting my tow service. They tried to tack on a cc fee. I paid debit instead. I towed the car off the lot that was manufactured by a company that wasn't supposed have engine and transmission issues. The service agent told me that there are always defects under the hood, but it's a secret. Hyundai corporate was powerless to assist. The franchise owner, Scott Falcone (I googled him), remained unknown or inaccessible to me. My KBB value disintegrated to $2,500 with no offered answers or compensation. The dealership said no. Why? Because I had already purchased a new vehicle. I needed to get to and from work. I guess I was supposed to finance a new Hyundai with them. If I could leave a 0 review, I would, but Eric was nice. I would never let my loved ones purchase from such a company.The nonchalance, lack of accountability, and lack of transparency is staggering. A 10+ year relationship with referrals was not worth...

Overall, I am happy with my purchase. However, when we purchased our vehicle we were told that we would get free oil changes for the first 2 years but what was not explained about that was that the factory recommendations are every 3,750 miles but the oil changes are only free for every 7,500 miles, which means to keep the car up with factory recommendations you will be purchasing half of those oil changes. Also, the wait times are ridiculous, which usually means they are taking way too many appointments. It takes 1.5-2 hours just for the oil change. That’s just disrespectful to the customer in my opinion.

I’m adding an update to this review now 6 months or so later. I came in today for my third oil change and was now told that it is not every other oil change but based on mileage driven, which seems like it comes out to every third oil change. When discussing this frustration because of the inconsistencies, each staff member seems indifferent and uncaring. They are basically saying that we get this all the time and there’s nothing we can do it about. Nevermind that it’s a communication issue in house between service and sales! So when I do the math, my free oil changes for 2 years went to every other oil change for 2 years, went to every third oil change for 2 years, which based on the math, comes to 4 free oil changes. So that this is clear, Hyundai expects I get 10 (based on driving 36,000) in the 2 years and will be paying for 4.

My experience at this dealership has only gone down hill. The only reason I'm leaving 2 stars is because I love the car itself. The dealership on the other hand has been nothing but trouble. Other than the fact the most of the floor staff are pleasant and friendly, the management, the policies, and the service for the car itself have been poor! Last April, I experienced a hit and run and brought it to the dealership to be fixed. After 2 weeks of being told it would be fixed I was called and told it could not be fixed because the part they needed was not available. I wasted a good amount of time driving back and forth to the dealership because of the poor communication only to be told I'd have to wait for the part. Okay fine. 7 months later the part finally came in for my car! That was ridiculous in my opinion but okay, the part was in that short supply I guess. Once it came in I was told that I'd be given a car to drive because it shouldn't take long for the car to be fixed. A few days later I was called and told that it was going to take longer so they needed to charge me for the car. Luckily my insurance was willing to pay that cost after they had already told me that it would be free. It then took them almost a month to finish fixing the car because they ordered the wrong part 3 times! The repair shop called me 3 times to tell me that Hyundai negligently ordered the wrong part each time.

The Friday my car was down being fixed I was called about 30 minutes before the shop closed and asked if I'd like to pick my car up otherwise I'd have to wait till Monday. I was excited to get it after not having it for a month so I raced over to pick it up. A few days later I was told that I was being charged $108 for gasoline because the car was not filled. I asked to speak with the manager who was helping me before. His name was Art and he was so indifferent and rude after I asked him why I wasn't called to be told that this was happening. I knew I would be charged but after everything they put me through, why wouldn't they call to let me know. I wasn't thinking about the gas, honestly I had forgotten about it and didn't notice it when I dropped the car off. He basically said it's not my problem. I then called the dealership to speak with the management about this and have since left 3 or 4 messages for one of the managers who has just completely ignored my calls.

This dealership will be nice before you purchase your car but once they have your money, they don't care about you at all! There are plenty of Hyundai dealerships, I'd try another one and...