United States Postal Service — Local services in Richfield

Painfully Slow! Go to another Post Office!

I was there at 3:30 on a Wednesday afternoon. There were eight people ahead of me. There was only one lady clerk helping customers. There was a male clerk, but oddly, he was very picky about who he helped, which meant: People buying lots of 20 stamps and paying with a credit card, and people who had packages to mail that were already paid for. On top of that, he disappeared for 80% of the time I was there.

That makes no sense at all! Why could he not help anyone and everyone and give the young lady some help as well?

I chatted with the man ahead of me. He said, “It’s always like this.” When I finally mailed my package, there were 15 people behind me and the line was out the door!

There was a Hispanic woman yakking on her telephone in Spanish, and she had the speaker phone on! The woman ahead of her asked her to turn the speaker phone off. She did, then turned it on less than a minute later. She kept switching the speaker phone on and off. I asked her to turn the speaker phone off. She looked at me with absolute confusion. Obviously, she did not understand that polite people do not inflict both sides of a telephone conversation on everyone around them. I was about to argue with her, but then she turned the speaker phone off and kept it off.

Then there was a fat man leaning against the railing. The railing leaned toward the counter and I was worried he was going to make the railing collapse.

There were several people looking at their telephones, and they had enough courtesy not to call people while they were waiting.

I was very nice to the young lady at the counter. It’s not her fault some dim wit manager can not figure out that they need at least three clerks during peak hours. Her job was...

WORST POST OFFICE EXPERIENCE EVER! Arrived 15 minutes before the store opened. Entryway was full of people also waiting and several in their vehicles. The MANAGER comes out at 9:05 AM (5 minutes after they were posted that they open) and informs folks waiting that "the clerks didn't show up" and they cannot open. The MANAGER. When asked why he did not open the front he provided locations of other post offices and encouraged everyone to go elsewhere, even competitior non USPS locations...wait for it...because the MANAGER didn't know when the staff would arrive. THEN when staff arrives around 9:20 AM the individual took their sweet time getting started and was not given stamps to actually sell. Lastly, the person working the desk DID NOT WEIGH the holiday card being sent just held them and said "two stamps" - When I asked him to re-weigh them so I can get the right postage he said "two stamps" and they didn't have any of the smaller extra postage stamps...So the cost was "two stamps" - So $1.16 to mail a trifold holiday card. Bottom line - Go somewhere else. This location is abysmal! Situations like this are why the USPS system is failing; epic mismanagement and absolutely awful customer service!

PS - The manager tried to say it was the snow...Knowing the plows cleared the streets and city busses were running w/o delay. Funny there was a building full of postal workers and the manager...even customers...who had no problems getting there. Poor form. Poor,...

PLEASE CALL THE POST OFFICE CUSTOMER SERVICE AND FILE A COMPLAINT!! THIS LOCATION IS POORLY RAN!! THEY NEED ALL NEW MANAGEMENT!!I am pretty sure. I know why they are losing money. They have many people who work in the front desk as unfriendly people. They yell, shout, and have short tempers with customers. The bald headed supervisor is really disrespectful to the local neighborhood. He repulsive and disgusting. People compromise in the neighborhood to work all the employees vehicles and not the postal Trucks.But he takes it for granted and absolutely disrespectful shouting and yelling, cussing when his arrogance employees blocked me in one day. Yet, I give them spaces to park everyday. I am manners when I see them. He's disgraceful. Also, why does some of the employees where you don't live park in front of sidewalks? When nobody wants soggy shoes. Learn some damn manners!! Have some sort of respect!! I don't know what neighborhoods they are from. But its a matter of compromising and learning to respect the area where you...