Grocery Outlet — Local services in Richland

My wife bought steak from here that happened to be past the sell by date by 2 days and she didn’t notice during the purchase. Our plan was to make it that night and when we opened it, we could immediately tell it was rotten due to the smell. We took a photo of the sell by date on the package and a photo of the meat in the trash (the photo is time stamped) and had the original receipt. We then took the receipt back into grocery outlet a few days later and spoke with the manager about getting a refund. She said that she couldn’t do that without the product in her hand and wouldn’t budge. I insisted that it didn’t make sense for us to save rotten meat to bring back in to the grocery store but she wouldn’t hear it. She said the only thing we could do is come back another time when the owner was in and he might be able to help. Absolutely crazy to be sold rotten meat, have proof, and not get a refund. Will not be...

Really helpful staff, crazy good prices on a variety of hard to find and common products. Because I shop Safeway, Walmart, and Grocery Outlet (GO) routinely, I can attest to the price savings. GO should be your first stop for any shopping. Then I hit Walmart for Freshpet Dog food and dog bone broth. Followed by Safeway for any specialty meat cuts or soda deals. We save so much at GO that the dog gets quality fresh food and we splurge on Wagyu beef occasionally. GO meats are far better than I honestly expected. The marinated tri-tip comes out of my smoker as a perfect Sunday dinner at half the cost of brisket. The best part of GO to me is the variety. It's not the same old options, in the same old spot at too high of a price. There are always some hidden gems in every section if you take your time and shop. Seriously, if you don't save 40% off of retail on your entire cart, I would be shocked. I average...

It was my first time in a Grocery Outlet store so I took my time and checked out all the aisles and displays. A staff member stocking shelves took the time to greet me and engage in a short conversation. Other staff were also friendly, helpful, and knowledgable.

I found the usual brands along with a unique and diverse product selection and great prices. There is also an excellent selection of non-dairy products.

I decided to purchase at least one item from every department to test quality - especially on non-standard brands. We have used most of the items and are very pleased.

I plan to add the store in the shopping complex on Duportail off Queensgate to my weekly...