La-Z-Boy Richland — Local services in Richland

I was less than impressed with the salesperson we encountered. We wandered around awhile, then he reappeared just in time to write up a sale....for which he seemed to have barely enough energy. Then he told us one thing about delivery only to "Oooops!" and tell us something different. I'm really looking forward to receiving the piece of furniture. Waiting two months to receive it is messing with my need for instant gratification. I'm just hoping that the storied quality of La-Z-Boy furniture has not diminished in the decade since we purchase the loveseat we are replacing. That would be a real bummer, after spending SO much and waiting SO long. UPDATE: At two months (+/- a couple of days) I received a voicemail that I could barely understand that suggested the furniture was ready for delivery. I called three times and left messages at the store for someone to get back to me. Finally got a real person on the fourth try. Again, this couch had better outlast me. I have...

I am not a fan of shopping and I needed a new couch. I knew exactly what type of couch I wanted so I didn't think I would need any help and it wouldn't take long. But when I walked in I faced a sea of couches and thought I would be there for hours. Katherine the sales associated swooped in and saved my day by asking what I was looking for (not unusual) and then actually listening carefully and taking me to a few pieces that were exactly what I had described (amazing!!). It was such a relief to get in and out quickly, and I am actaully excited and happy about a furniture purchase rather than second guessing...

I went in to purchase a recliner and Weston was my sales associate. Weston was very personable and professional, highly recommend his help when shopping.

There was a slight hiccup with my order, nothing dramatic, but Weston and Renee (store manager) got it sorted out very quickly.

Again, highly recommend La-Z-Boy for your next home furnishings...