Complete Suite Furniture and Mattress — Local services in Richland

Wow! Still can't believe this happen? Was to ld by Pedro (manager) that I could return my chair. My husband drove the truck around back to drop off. Salesman, Russ, accommodated me up front with the return. I ask him if I needed to sign anything and he said the guys in the back would sign? I said Ok? Thank you. Upon going out the door I thought, wait, who in the back is going to sign for something I bought with my furniture credit card when it's only in my name? He gave me no paperwork, nothing, just said I was done. So I questioned him again and the man literally went off on me, telling me he had just told me I was done and I needed to listen better! WTH?!? Listen? He let someone else sign for my stuff returned and never gave me paperwork. Because he started telling me I didn't listen it upset me so I rolled on him and it literally turned into a shouting match with this customer service agent yelling at me in the store! If I had been another customer shopping I would have left and went somewhere else. Im a 62 yr old women with a 40 yr old yelling at me. The cameras are there and I'm hoping management can pull them and listen to how he talked to me. Im guessing he was not happy from the beginning because I returned a chair?? In any case no one wants to be treated like they don't hear or listen, especially...

BUYER BEWARE Our experience has been completely awful. We will NEVER shop there again and are considering ALL our legal options for this situation. We purchased a sectional we were told (through heavy sales approach) was made by a high quality furniture factory in Oregon. A few months later the recliner broke and the chaise lounger batting in the seat bunched up beyond any ability to sit comfortably. After my husband and I calling and leaving several messages and talking with someone only twice, I advised the manager at the Richland store that we just wanted our money back if they couldn't fix this, to which he replied "Well, that ain't gonna happen". He was rude, and indifferent to our concerns and he was supposed to call me back about order (he couldn't find it). That was 3...

My family has gone to complete suite for everything we need. The wait time to pick up our items is usually about a month.. This year we went in and ordered a sectional at the beginning of April, we were told it’d be in mid May. It is now May 24th and I was just told it wont ship to the store until June 4th meaning we won’t be able to have it until mid June. We’ve been with out a couch for over a month now because of the wait time. We’ve asked to have the display and we were told no because it’s a “hot item”. This will be the last piece of furniture we buy from this business.

I’d give it one stars but Esau was a great sales man. Super patient and knowledgeable. I never felt like he was pushing us to buy, and when we were not interested in what he showed us he was...