Jerico Vapes & CBD — Local services in Richmond

I have actually experienced the exact opposite of bad customer service @ Jerico.. I've done quite a bit of business there and any time I've ever encountered problems or issues, from fully replacing a pretty expensive mod to responding to my user error inquiries through email (within minutes!) There hasn't bn 1 time where they've turned me away or gotten hateful w/ me for coming in for help with something I've bought from there... Small business owners are just trying to do their best to keep people safe rn by limiting the amount of people and time they spend in their stores. We nd to respect that even so we're...

Went in initially for troubleshooting tips on my vape, and without hesitation the gentleman (not sure of his name) there fixed my vape. He also answered the numerous questions I had to help me better understand various different vape devices, etc.... Not once was he impatient with me. I even ended up purchasing a Smok Rolo Badge & Nic Salts. He was extremely helpful & very attentive. Thanks guy's for all your help!! You have a lovely shop, and your customer service skills will definitely keep people coming back including myself....

I give up. I've tried to be understanding but this is the 6th time I've gotten the wrong coils from the same employee. Normally i check going out the door to make sure its correct but i messed up this time by not checking. Almost 2 years ive bought everything at your store. 2 years and all you have to do is give me the correct coils and juice I ask for. I don't understand. 2 of my friends quit going to you a while back because of the same employee. Im done. Im tired of revising my review to something positive because he didn't screw up...