Walgreens — Local services in Richmond

Scheduled a rapid COVID test for my son on 1/4 to be done 1/6 so that he could attend a concert on 1/8. Appointment was at 4:15 pm. At 1 pm, while at work, I was left a voicemail stating that the "drive thru drawer was broken and we are waiting on someone to come fix it. So we can't do any testing through the drive thru." I was not sure if this meant we would v e doing testing another way or if this meant his appointment was cancelled so I called the store. The lady who answered said she wasn't sure what was going on so she placed me on hold to ask the pharmacist. She came back on the phone and said yes the drawer is broken so we can't do drive thru testing. I asked if there was another way to do testing or if they were cancelling his appointment just hours before. She said that they did not do in store testing to prevent exposure. Ok, understandable. I asked if someone could just walk outside to take the swab from us since the drawer was down. She replied with like I already said, we have to limit the exposure. All I know is the pharmacist says we aren't doing them. No offer of another appointment the next day, no offer to check other available walgreens for testing options, not even an apology for the huge inconvenience and SUPER short notice. We are all aware how hard it is to get an appointment for asymptomatic testing right now and what a bad spot last minute cancellation of one can put someone in. If I am not able to get my son tested by tonight (currently been waiting for 2 hours in hopes of being seen at the most crowded, undesirable urgent care an hour away from home to be seen... since limiting his exposure or mine doesn't matter) I am left with a devastated child, I am out the cost of concert tickets, hotel room, travel plans and dinner reservations. So I understand that things happen and situations arise. But you have a LOT of work to do on customer service and taking the initiative to offer a solution to your customers in any reasonable way. I work in healthcare. I know the realness of COVID and how it is transmitted. I have had 2 drive thru tests done at my hospital as well as at other retail pharmacies. Someone could have walked outside with a mask and delivered/carried inside the swab easily without increasing any exposure levels. They just did not want to. That was evident by the lack of effort to provide any help at all. Very...

If you have 45 minutes to wait then this is perfect for you. If there is a short line you might get a competent pharmacy technician, but don't count on it. The African American girl at the window was on the phone and turned her back to me. She had a blu tooth in her ear as well. When she did start talking to me she had an attitude. She got a nasty look on her face when she had to actually hold the phone like a professional. She claimed she could hear me,but kept typing with her 4 inch fake nails. Long fake nails are not sanitary around medication, but I guess Walgreens does not care about sanitary situations and medications in the pharmacy. The technician could have asked for my phone number, but she did not. She just keep saying I something but she was mumbling. I finally got tired of it and left. I don't have time to deal with people who don't know how to do their job, mumble when talking to customers, have inappropriate attire and nails dot the sanitary positions and areas they are in, and clearly do not know how to do their job. She blamed everything on the rain. I started yelling and she still had a blank look on her face....

The most unfortunate thing about writing these reviews is that you can not give negative stars. The Walgreens in Richmond is doing their best to suck like no other pharmacy has ever sucked. Do these corporate stores pick people specifically for their mental disabilities and lack of customer service? Every single time you go to this location, your prescription is not ready. How is this possible? The answer is simple, they have no problem wasting your time because your time is irrelevant to them. The only thing that counts is your money. The prescription I went to pick up was called in last week. In fact, Walgreens' automated system called to say the prescription was ready for pickup. When I arrived it hadn't been filled. What is the point of the automated system calling to let you know your prescription is ready? Obviously, there is no point. This location sucks, like sucking is an Olympic event in which they are trying to...