Chipotle Mexican Grill — Restaurant in Richmond

I haven't been there for a while, so I ordered the Steak Burrito Bowl, with Brown Rice, Black Beans, Sour Cream, Fajita Veggies, and Cheese. I also had to include the famous chips and side of guacamole. It was well worth it. UPDATE:. May 12, 2022-I went there to redeem my birthday reward of chips and side from the app, and I had trouble redeeming it on the app. I had to redeem it when I picked up my order at the restaurant. I ordered the Go-to Steak Bowl and Coke Zero, and it was delicious. I just wish they would make the app easier to use. UPDATE:. July 18, 2022-I hadn't had Chipotle for a couple of months. I recently got an email from Chipotle asking if I had tried Pollo Asado. I have not, so I decided to give it a try. Polo Asado is grilled chicken. I ordered a burrito bowl that had Polo Asado in it, along with Coke Zero and the well known chips and guacamole. The burrito bowl was delicious! I am willing to try it again. UPDATE:. October 11, 2022-I had ordered a burrito bowl before with Polo Asado, so I decided to order it again. Unfortunately, it was a limited time only item, so I decided to order a bowl with chicken in it, since Polo Asado is grilled chicken. It was delicious. I also had the chips and guacamole and Coke Zero. It was all delicious. I just wish Polo Asado was a permanent part of the menu. UPDATE:. January 13, 2023-I ordered lunch, so I ordered the Burrito Bowl with Steak, Brown Rice, Black Beans, Fajita Veggies, Guacamole, Cheese. I also got Chips and Guacamole, which was free through the app, and Coke Zero. Delicious for lunch! UPDATE:. March 18, 2023- I ordered a Burrito Bowl with Chicken al Pastor Black Beans, Fajita Veggies, Sour Cream, Cheese, Chips and Guacamole, and Coke Zero. Chicken al Pastor has spicy adobo, Morita peppers, and ground achiote balanced with pineapple, lime, and cilantro. It has alright, could be spicer. It is a limited time item, available only through March 20th. UPDATE: May 9, 2023-I ordered a Burrito Bowl with Barbacoa, Black Beans, Fajita Veggies, Brown Rice, Sour Cream, Cheese, Chips and Guacamole, and Coke Zero. Barbacoa is beef from the shoulder, and it has fewer calories. I also redeemed a birthday reward, so I got another side of Guacamole for free. I would order this again. UPDATE: July 13, 2023-I decided to try something different, so I ordered one of their Lifestyle Bowls. I ordered the Wholesome Bowl, which has chicken, lettuce, fajita veggies, beans, salsa, and guacamole. It is like a salad. It was delicious, but I wish it had cheese. Their other Lifestyle Bowls do have cheese, so I may order one of them next time. I also ordered Chips and Guacamole, and got a free Coke Zero by redeeming a reward. This was all so delicious! UPDATE: November 8, 2023-I ordered a burrito bowl with Carne Asada, Black Beans, Fajita Veggies, Brown Rice, Guacamole, and Cheese, along with Chips and Guacamole, and Coke Zero. Carne Asada is a tender steak, and it is delicious. I also got my Guacamole for free which was even better. UPDATE: January 6, 2024-A few months ago, I tried one of their Lifestyle Bowls, and I wanted to try the others. This time, I ordered the Carne Asada Wholesome Bowl, Chips and Guacamole, and Coke Zero. The Carne Asada Wholesome Bowl was delicious, and I do want to try the others. UPDATE: February 17, 2024-This time, I ordered the Beef Baconoa Burrito Bowl with Pinto Beans, Fajita Veggies, Brown Rice, Sour Cream, and Cheese. Beef Baconoa is a tender beef. It was delicious. I also ordered Chips and Guacamole, and Coke Zero. I am not sure if the Beef Baconoa is a limited time item, but it was good. UPDATE: May 6, 2024-This time, I ordered on the app the Chicken al Pastor Burrito Bowl with Pinto Beans, Fajita Veggies, Cheese, and Sour Cream, along with Chips and Guacamole, and a Coke Zero. I also redeemed my birthday reward for free Guacamole. That was a bargain. The Chicken al Pastor was good, but it may be a...

Very disappointed for the 15 minutes I waited in line. I observed one employee in food prep area handling raw food without gloves then went to finishing mixing the rice and placing it into storage without washing her hands. A second employee was also in food prep area constantly rubbing her runny nose with her bare hands never washed them the entire time she also left the food prep area to get herself a drink from the fountains returned to the food prep area where she had a bag of chips that she was eating from while she was eating these chips she came to the front where the customers’ orders were being made and she reached over an employee and that customers food while eating to get what she wanted returned to the rear food prep area again didn’t wash her hands and continued about placing food into the storage bins. Upon reaching the counter to order I asked for the GM's info and left the Manager on duty didn't even care to ask what the issue was or why I wanted...

Today was my first poor experience at this store. I’ve been coming here since this location opened and I was highly disappointed with the service today. The line crew needs to be retrained or replaced. I had to tell the person making my food what rice, beans and meat I wanted, three different times. I asked to have my burrito re-wrapped after opening it and finding that it was completely covered in grease. I was told that they could give me a bowl, not re wrap it. I suggested a new burrito instead. The second burrito was worse than the first. Most of it ended up on the table, from not being wrapped properly. The cashier and Line worker that worked on Sunday, October 8th at 11:15 AM need to be taught how to perform their jobs most efficiently and professionally. I would also question Sunday management for allowing their performance...