KAY Jewelers — Local services in Richmond

So I dropped off a Tungsten Wedding Ring that we had already had replaced once because it literally came apart. I dropped it on a Thursday and they call me Monday to pick up my ring it was ready all is good. Then because of the distance we wasnt able to pick up the ring at that time So on Saturday I received another call and they stated the ring is out of warranty????? Why didn't they tell me that the day I brought it in to be sent off they got everything approved and the new ring came back but now I can't get it replace unless I pay $499. I dont think so I paid that once on a ring that we had for 1 year and fell apart and then another fell apart WHY would I pay that again. Needless to say Kay's has lost our business and my husband shopped there for every occasion and holiday and they made their last dollar...

I have dealt with the local Kay jewelers in Richmond, Indiana for years they have always been so very knowledgeable and pleasant and customer oriented. I have never been disappointed with any product or service that I’ve received there and I would strongly recommend them to anyone looking for a local jewelry store to call their own Just like other places, Occasionally, some of the prices are a little high, but they do have lots of sales from time to time and they won’t hesitate to let you know about them And besides the complete value of the product and the service Is well worth any extra money you might pay Just know that as a customer, a longtime customer, I am very thoroughly and completely satisfied with everything...

Yesterday my girlfriend and myself went in to shop for a engagement ring and a wedding ring. We had the pleasure of working with Wendy and she was awesome to work with she went above and beyond the call of duty to make sure that we were happy and got the best deal possible on a ring. She listened to what we were looking for and what our budget was and tried to find it and stay within our budget there was no high pressure sales. There was another lady named Connie that also helped out and she was a pleasure to work with. They were both great to work with. So if are in need of Jewelry for a special occasion I would recommend Kay’s. Thanks Ladies for...