Batteries Plus — Local services in Richmond

The guys at the Richmond Indiana store were awesome. I came in with a bad replacement remote that I got when I bought the car, and they weren't sure whether or not we would be able to program a new one but they gave it a go and they were able to. In the process of programming my new fob, the battery on my car died. I have had this car about 3 weeks and specifically checked to see if the battery was new when I bought it. I believe the used car dealer had stuck a date sticker on there misleading the state/age of the battery. The store supervisor changed the battery for me and hooked me up with a really great price since I was already buying the key fob. He beat the price of going to buy a battery elsewhere by $75 to $100. These guys were awesome and they were honest. I definitely recommend them. The new battery comes with a 3 year warranty, so I'm covered for a while if something goes wrong. Overall, this was a crap day that they turned into an...

I had a bad experience here a few years back, putting that to the side we attempted another visit today. The employee that we spoke to had an attitude! Immediately in a ridiculous tone he told us they were backed up for the day with 2 repairs. Ok, that might not have even been a problem, why be rude about it? I brought up the fact that the website still said there were appointments for the day, or we could just walk-in, he said "he doesn't control the website". What a rude response, I'm sure he doesn't control the website, I didn't mean that at all. I just meant the website wasn't accurate. I mean maybe he should put a ticket in for support. I was not rude to start, and didn't deserve to be treated poorly for no reason. Since this is actually the second time an employee has been rude, (the other time was actually on the phone) I will not be revisiting, and will never suggest this...

Have been looking for replacement batteries that used to be sold by Black & Decker and called VersaPak. Had previously bought, online, 4 batteries that were advertised as VersaPak replacements but they are a bit larger in diameter and are super tight in my charger and tools. Thought I'd take an old set of VersaPak batteries to Batteries Plus Bulbs to see if they could be made new again but they couldn't. They did, however, have replacements made by Rayovac (CTL20138). Bought a pair, half expecting them to also be a bit big (the sales person said I could bring them back if they didn't fit) but was pleasantly surprised when they fit with no issue. Hope they continue to sell these as other sources (Lowe's, Ace Hardware, etc.)...