Best Buy — Local services in Richmond

purchase dishwasher from 3720 National Rd E, Richmond, IN 47374. I paid for total tech . They sent out Travis to install dishwasher. He was carless did not care . Install dishwasher saying " It was good enough" This was May 20 2023. They left ran dishwasher that night get up on May 21 2023 my floor and kitchen cabinets are setting in water. I called best buy right after notice this. Spend over 6 hours with them getting the run around. Then been told it's out of my hands from store manger. I asked when can someone come out and look at what your people did to my house. It will b 3 weeks for some one can come out. That is unacceptable or I cannot be without a dishwasher or that long so I got a license plumber to come out verified what Best buy did and set the damage in my whole kitchen and my floor now I have to get it fixed and be without a kitchen for a few months then I get my house back together Best buy needs to the conversate me for all my time, misery , damage are going through this. On top of this they canceled my warranty from there mishap this is very unprofessional in return I should get a new dishwasher because it lost water but instead they want to cancel my warranty I would never do business with Best buy again I recommend anyone else did the same. I can only leave one star they don't do...

So far Every thing is fine. We did however get a soundbar here and it was great in the beginning but it became more troubling and a stressor if the bass was too loud or not because the cops kept getting called on us. So upon trying to return it we faced some issues with a manager named Amber. Since it was passed the refund date we knew that we could only get store credit which is fine, because all we wanted was to get one more fitted for our house and for us. The manager my husband delt with made him feel like we didnt know anything about the product even though we had read the manual forward backward and sideways and then made it seem like all we wanted was our money back and said "well I can only give you store credit" which was fine. More than enough of what we wanted cause at least we could get a sound system that was good for us. But the way she handled it made my husband not want to even step foot in this store so I went in and exhanged it myself and got nothing but the best help from the employees and they were nothing but helpful. Maybe they should look into who manages this store if that is how she chooses to "help" customers. Clearly isnt fit for customer service. So my 4 stars are for the employees under management doing exactly what I needed of them. Well done...

I had an incredible experience at the Richmond Best Buy—truly the best I’ve had since I started making major purchases back in 2013.

Kevin was extremely helpful, informative, and transparent while assisting me with the purchase of a new washer and dryer. I was running into issues with the Best Buy credit card application, and he went above and beyond to guide me through the process and make sure I understood all my options. His professionalism made a potentially frustrating situation feel easy.

When I returned to the store to make a payment that was giving me issues through the app, Hannah stepped in and made everything seamless. She was super personable, efficient, and genuinely cared about making sure I was taken care of.

Victor did an outstanding job helping me choose the perfect TV that fit both my needs and budget. His knowledge and recommendations made the decision easy and stress-free. Once the selection was made, Ron went above and beyond to ensure the TV could be delivered before the holiday weekend so I could enjoy it right away—his effort made all the difference.

I’m incredibly grateful for the level of service I received and will definitely be coming back for more home appliances. Thank you, Richmond Best Buy team, for such a...