Kroger — Local services in Richmond

We go to this Kroger all of the time, it's a decent store and they have what we need.

My favorite part about this store since, since the click list has started, is how the aisles are constantly clogged with new employees pushing huge carts around not paying attention to customers. I love how I have to move out of the way while employees blindly walk around with no regard for others.

The other awesome thing about some of the employees is how they stand in the middle of a main aisles talking and laughing in small groups of three or more while customers have to take turns squeezing by them one cart at a time.

Also, don't forget to step aside for the many young managers that are constantly strutting around acting super important and walking next to each other in a sort of moving, human wall.

I almost forgot the state of the art self scan check outs; scan an item, put it in the bag, take it back out because the machine told you too, scan it again, bag it, repeat several times. These modern marvels have really streamlined the checkout process.

I have some simple advice for the store management to take and to train their employees to do: cater to the customer. Let them go in front of you, don't inconvenience them, be polite, don't clog up the aisles for social hour while customers have to take turns squeezing by you.....these are just a few suggestions and management should feel free to expand on them while sticking with a similar theme; be helpful or get out of the way.

All of the above aside, I actually don't mind the store. As I said, they always have what we need and it's reasonably priced. This is also the closest store to us and they are always open.

There are many good employees there that are polite, helpful and mindful of others. It just seems that recently, this place stopped training new employees and it's going...

I am not impressed with the Richmond Kroger. On two occasions, from all the times I've shopped there, I have encountered an employee who was pleasant and helpful. These occasions stand out because of their rarity. Every other time the employees have been rude and act as if you are bothering them. In one instance, the checkout line was all the way down the aisle, so I spent quite a while waiting in line. There were multiple employees standing around up front who probably could have opened up a few lanes to help with this issue. The self checkout machine kept messing up and the employee had to come over and scan her badge and type in a code about 6 times. I apologized for asking her to come over so much, even though it wasn't actually my fault, I was just being polite. She barely acknowledged me, all the while making nasty comments about me. Maybe I was inconveniencing her because the store's machine was having issues? I'm not sure if she thought I couldn't hear her, but she was talking out loud and I could definitely hear her, along with the customer at the next checkout who was looking over in disbelief. I'm not one to write reviews normally, but this was appalling. Customer service is definitely important if you want to run a successful business and retain customers. Judging by my experiences at this store, they haven't figured it out. I won't be going back to this store. Grocery shopping isn't exactly fun, especially with the costs of basic necessities ever rising, but the employees at this store make it unnecessarily more unpleasant. At least at Meijer the employees are pleasant, smile, and thank you for giving them...

I am writing a review to praise a worker named Karen with whom I have had consistently above average interactions with. Having made my living in the hospitality/tourism/service industry a trained at 4 of the top ten hospitality organizations in the world, I rarely encounter individuals outside of major tourist markets that carry themselves with a disposition similar to the standards ingrained in me by those organizations. Karen has greeted me on a few occasions at self checkout and asked if I played soccer because I sometimes wear soccer related gear being a fan of an Italian team. Today at approximately 3pm, she helped me bag a few items between monitoring the other guests as well. What she doesn’t know is I’ve been dealing with a sports injury that made her small gesture of help really brighten my day. My casual appearance isn’t one that would show I need any help bagging small items. I am also used to being treated very, very differently when I am wearing a suit from work juxtaposed to when I am wearing gym clothes outside of work. For Karen to treat me so kindly despite my appearance in a small town like this has been a great experience I otherwise am not used to unless wearing a suit at work. My favorite part about this is she always balances efficiency and attentiveness to all other customers while throwing a few kind words my way. Keep up the...