Burger King — Restaurant in Richmond

We went through the drive through and ordered 3 breakfast meals. My husband and I both looked at the screen and everything was on it. Total came to $18 something. We paid with a $20 and was givin our $1 and change back. NO RECEIPT. The lady at the window gave us a bag. My husband checked it. His burrito and my kids french toast sticks were there. My ham, egg, and cheese meal was not. We sat for a few mins and the woman asked us to pull up to wait for coffee. I reminded her of my meal missing. She said "we have it. We are keeping it warm.." Ok, why? Why not put it in the bag? So a young woman came out to give us our coffees 10 mins later and I also remind her. Then another young person come out to ask about the situation and I explained. They then said, "What is in his lap?" (Refering to the half wrapped burrito in my husbands lap that I unwrapped to show them) Basically accusing us of having the food because we didn't have a receipt that THEY didn't give us. They continued to ARGUE that all the drive through food had been handed out and they are "trying to figure out what happened to it". After waiting another 10 mins, my husband went inside to either get the food or our money back for that one missing meal, the They person flew up their arms in annoyance and accusation while the other poor lady just gave us a bag of food. One meal in the bag wasn't even ours. So basically THEY make mistakes and blame the customers. It is a franchise and I'll be messaging the owners too. Young and entitled kids running a restaurant with no social skills or understanding of...

Went through the drive through to get my partner and I something to eat last night around 9:30pm.. the girl who took my order was very very rude. After the automated message the drive through has, she said “go ahead” so I proceeded with my order. I ordered a chicken wrap no tomato and she says “ok and” I ordered the last item and she says “k, pull to the first window”. I pull to the first window, the gentleman who cashed me out was nice and friendly. When I got to the second window, the same girl who took my order, hands me my food and says “here” then closed the window fast. I was going to ask for a ranch but she did not give me a chance to say anything. I did indeed go back around to try and get the girls name and was told to go up to the first window to speak with her. She still did not give me her name and even denied the fact that she was being rude and tried to say she said something way different. I work in the service industry so I know it can be difficult at times but to treat someone so poorly and not have any respect, can definitely...

I strongly advise against visiting the Burger King located at 67020 Gratiot Rd, Richmond, MI 48062 (Store ID #24945). I had an unpleasant experience with the manager, Amber, who was unprofessional and harassed me during my visit. While I waited for my coffee to be made fresh—something that was not my fault—Amber was speaking negatively about me under her breath to other employees. I did nothing wrong as a customer, and this behavior is completely unacceptable.

Amber’s conduct raises serious concerns about her suitability for a customer service role. As someone who values respectful service, I will no longer be supporting this location. I plan to contact Carols Corporation LLC and Restaurant Brands International (RBI) to report this incident. It’s disappointing to experience such treatment when trying to patronize a business.

Sincerely, Jaccob S

Review Written Tuesday,...