Subway — Restaurant in Richmond

It’s funny how reading through the reviews I never seen something said good about this location. Everyone had a bad experience here. I’ve been coming to this place for the past five years ever since I started working in Richmond and I always like to support local restaurants. This place was my favorite and I thought it was the cleanest place ever since the old owners sold it. They had tremendous service. Not sure about who owns the place now, but they need to check their employees out, Especially management. I ordered A sandwich yesterday, October 17, 2024. Came back to work. We only have a certain time to do all this pick up the food come back and eat and get back to work, I ate the first half without noticing cause I was hungry and when I got to the second half there was a hair about 12 inches long sticking out of the other half and I went bizarre. I could not believe that I ate the first half without noticing, hungry halfway I wrapped the food back and I went back to the store. The manager looked at me. She didn’t even say, can I help you a young girl came from behind the counter and said can I help you. So I looked back at the manager and said excuse me can I see you for a quick minute right to the side? I did not want to embarrass them in front of the other customers. I explained what went on and she’s like oh I’m sorry that usually happens sometimes. That’s not an answer to give your customers that comes to your store at least 2 to 3 times a week. Without saying, I’m sorry we’re gonna credit you or we’re gonna give you something towards your sandwich or I’ll fix you another sandwich, She says I’ll fix you another half. And she literally goes and fixes another half with barely any rotisserie chicken spinach foam tomato, full plenty of mayonnaise wrap it up and hand it to me and I looked at her and just smiled because I didn’t have enough time. I had to head back to work and left the store. There are 250 employees at our dealership I will make sure every single one of them is aware of this matter and they will go to Jimmy John’s right across the street instead of...

We went to the door where there was a small piece of paper stating the dining room was closed so we drove to the drive- through we ordered three footlong Subs all three Subs were wrong but we live 8 miles one way from there I understand that they want to save money by not allowing people into their establishment to actually witness what they're ordering and cannot refill their drinks but seriously I will never eat there again we waited 35 minutes to get our order and there was only one truck ahead of us that we could see he only received one sub and a drink I would rate this place zero Stars except for you have to rate at least one to...

Walked in, was not greeted at all, figured maybe the girls were on the headset so waited until one of them said something. After a while, I just started ordering. They made the sub and did a good job. I had to remind them to give me a cup for my drink. The drink area was absolutely disgusting, the floor was sticky and unwashed. Got back to work and started drinking my tea, it tasted off and smelt like rotten eggs. The saving grace was the attitude of the staff. I'm sure the two girls are in training and will get better. They were upbeat and made a...