Addessi Jewelers — Local services in Ridgefield

If you value your timepieces — or your time, for that matter — avoid this jeweler at all costs.

I brought in a watch for a simple band resizing, a routine service any reputable jeweler should be able to handle with care and competence. Instead, what I experienced was a complete failure of both craftsmanship and accountability. Not only was the watch returned to me broken, but the staff made zero effort to resolve the issue or take responsibility. Instead, they deflected blame onto the age of the watch band, as if mishandling a vintage item somehow exempts them from treating it with the delicacy and expertise it deserves.

Let me be clear: the watch was in perfect working condition when I handed it over — worn regularly and functioning without issue. I trusted them with it, expecting professional service. What I received was negligence dressed up in excuses.

What’s worse is their utter lack of customer service or ownership. No apology. No attempt at repair. No goodwill gesture. Just a shrug and a weak excuse, as if I should’ve known better than to entrust them with anything more delicate than costume jewelry. At no point during the resizing was it determined that the band was compromised or old or was advised it would tear. The band is in great shape and the age was only used as a cover only after the mistake was made. Pretty easy to play Monday morning QB here. Roll the video tape.

There are plenty of jewelers who understand the value — both monetary and sentimental — of the items they handle. This is not one of them. My advice? Take your business elsewhere. Preferably somewhere that still believes in accountability and takes pride...

Working with this family-owned jeweler was an unforgettable experience. From the moment we walked in, we were welcomed with genuine warmth and hospitality. Nestled in a charming town, their shop truly feels like a hidden gem.

What stood out most was the personal attention and care we received throughout the entire process. Tom took the time to understand our preferences, thoughtfully guided us on size and style, and introduced ideas we hadn’t even considered. With his help, we chose a stunning cushion-cut diamond, which their in-house Master Jeweler expertly set on a handcrafted solitaire band—every detail was handled with artistry and intention.

Their passion for their craft, combined with sincere follow-up and dedication, made the experience feel less like a transaction and more like a meaningful relationship. Each visit felt like returning to old friends.

We also picked out a beautiful comfort-fit platinum ring for me, and a delicate, modest wedding band for my fiancée—both pieces we absolutely love. Choosing a family-run jeweler instead of a larger chain made all the difference. It felt personal, thoughtful, and truly special. We’re incredibly grateful to have found Addessi Jewelers, and we couldn’t be happier...

If you’re looking for high-quality, beautiful jewelry and exceptional customer service, look no further than Addessi. My husband and I have been working with them for five years, and it has been an absolute pleasure every time. Wayne, Tom, Lisa, and Fred are all incredibly knowledgeable and personable, making each visit feel like a truly special experience.

We’ve purchased several pieces over the years, and each one has exceeded our expectations. The quality and craftsmanship are consistently outstanding. Whether you’re looking for something unique or a classic piece, Addessi offers a wide selection that caters to every taste and occasion.

What sets them apart, however, is the personalized attention and care they provide. We never feel rushed or pressured, and they always take the time to help us find exactly what we’re looking for. It’s clear that they take pride in their work and care about building long-term relationships with their clients.

Addessi is the kind of family-owned business that you can trust and enjoy supporting, and we look forward to continuing our journey with them for many years to come. Highly...