Arthur Groom & Co — Local services in Ridgewood

Disappointing Experience at Arthur Groom Jewelers

I recently had a very negative experience with Arthur Groom Jewelers. While looking to understand the market value of a diamond ring I purchased from their store, I was met with rudeness and a complete lack of transparency.

Unwillingness to Discuss Market Value

My initial call to inquire about the current market value of my ring was met with resistance. They refused to provide any information, which is a red flag for any jeweler. A reputable jeweler should be happy to discuss the current diamond market and offer an honest appraisal, even if it's not what you want to hear.

Multiple Calls Needed for Response

It was only after following up with several calls that I finally received a response. This lack of communication creates a feeling of being unimportant and unvalued as a customer.

Unprofessional Phone Interaction

When I finally spoke with someone named Allie, the conversation was far from pleasant. Her tone was dismissive and frankly, rude. There's no excuse for such unprofessional behavior, especially when dealing with a customer inquiry.

Suspicious Buy-Back Policy

It became clear that Arthur Groom was not interested in buying back the ring they themself had sold me. This further suggests that their pricing may be inflated, and they're unwilling to stand behind the value they placed on the diamond.

Recommendation

If you're looking for a trustworthy jeweler who offers fair prices and excellent customer service, I highly recommend going elsewhere. A good jeweler will be transparent about diamond valuation, offer competitive buy-back options, and treat their customers with respect. Arthur Groom, unfortunately, falls short on all...

Buyer Beware: Unhappy Experience with Arthur Groom Jewelers

I'm writing this review to warn others about my recent experience with Arthur Groom Jewelers. Everything felt off from the very beginning.

Market Value Mystery

When I tried to get a sense of what my Arthur Groom diamond ring might be worth on the market today, they were completely unhelpful. A good jeweler should be open about diamond values, even if it's not what you're hoping for. Their secrecy was a big red flag.

Phone Tag Frustration

Getting ahold of someone at Arthur Groom was like pulling teeth. It took multiple calls before I even got a response to my initial inquiry. This lack of communication is not how you treat customers.

Rude Awakening on the Phone

Finally, when I connected with someone named Allie, things went downhill fast. Her attitude was dismissive and downright rude. A simple question shouldn't turn into an unpleasant encounter.

Buy-Back Blockade

When I asked about selling the ring back to Arthur Groom, they weren't interested. This makes me seriously question their pricing. If they truly believe in the value they placed on the diamond, they should be willing to back it up with a fair buy-back offer.

Shop Smart, Shop Elsewhere

My advice: take your business elsewhere. There are plenty of jewelers out there who will treat you with respect, answer your questions honestly, and offer fair prices on both purchases and buy-backs. Arthur Groom Jewelers, unfortunately, seems more interested in making a quick buck than building trusting relationships...

I recently purchased a natural emerald bracelet for my wife as an anniversary gift, and I couldn’t be more thrilled with my experience at Arthur Groom & Co. Not only did they fully educate me on emeralds, the bracelet is absolutely stunning—each emerald is vibrant and perfectly cut, showcasing the natural beauty of the stones. The craftsmanship is exceptional, and it’s clear that a lot of care went into creating this piece.

My wife was overjoyed when she received it, and it has quickly become one of her favorite pieces of jewelry. The staff at Arthur Groom & Co were incredibly helpful and knowledgeable, guiding me through the selection process with patience and expertise. They ensured that I chose the perfect gift, and I am so grateful for their assistance.

If you’re looking for high-quality, natural gemstone jewelry, I highly recommend Arthur Groom & Co. The combination of beautiful products and outstanding customer service makes this...