Ridgewood Hot Bagels — Restaurant in Ridgewood

The lady who works the register in the front is down right rude! I placed an order and was told to sit down and wait. During that time she was training another employee how to work the cash register. Her main concern was greeting guests as they walked in the door and teaching her employee how to work the register. She did not let me know when my order was ready. Part of my order was ready within a reasonable time. I also ordered pancakes which took forever! When I asked if the pancakes were ready she told me soon. I saw her go check on them and then scold one of her employees. I witnessed how poorly she spoke to her employee at the time. The pancakes were being remade and she told me it would only be a little longer. When I got the pancakes she gave them to me with syrup and no butter. I had to go back up to the counter to ask for butter and a plate and was told they had no plates. Again she was more concerned about greeting the guests who were about to walk in and order. My daughter waited 25 min for one order of pancakes. Upon tasting the pancakes they didn’t taste right at all and almost tasted sour! When I brought it to her attention she was rude! Although she did refund me for the pancakes she needs to learn how to speak to guests and employees. As I was leaving I witnessed her again scolding her worked about the pancakes even though it was not his fault! I’m assuming this woman was the owner and it’s disgusting the way she treats paying customers and employees! Will not be...

Saturday Morning. Run down to this bagel store in Ridgewood. I heard it’s one of the best places In town, for its fresh, delicious bagels. Those who said that were not wrong. I was absolutely impressed by how fresh the bagels were. I ordered a bacon egg and cheese on a plain toasted bagel. Wow! I was blown away. It takes them around 7-8 minutes to make it, it comes in a really good size. It has a ton of everything that you asked for.

Service was excellent. Of course, many people there, but they were taking orders like rapid fire. They maintain good gestures and communication with the customers as well. The atmosphere really was amazing. I could smell the coffee brewing with the TV playing the news in the background, people sitting and chatting. This place basically felt like a diner, a morning diner breakfast out in New Jersey.

This place deserves high marks for anything they do. Their food is fantastic, service is excellent, Atmosphere felt like home. I would absolutely recommend anyone to come here if they want some really delicious breakfast. I would be coming back...

The bagels are good but not good enough to deal with bad customer service. I ordered a bagel with chive cream cheese and wasn’t asked if I wanted it toasted or not. I didn’t specify either but when they gave me the bagel, I asked if was toasted and they responded with a blunt “no you didn’t say toasted”. And when I asked if they could toast it they said they couldn’t and it was too late. The front cashier person (who I believe is also the manager) was also rude in moments and didn’t seem to care about what was happening. So, I won’t be coming back. Hope it was worth the 75 cents it would have cost to remake the bagel. Please be kind to ALL of your customers. They’re the reason you’re still...