Cochran Furniture Co. Inc. — Local services in Ringgold

Mathew is very knowledgeable about his products. If he had not intervened in my visit (which clearly bothered the sales person I was working with & they proceeded to act unprofessional throughout the remainder of our interaction) I would have never found the bedroom set I was looking for and would have purchased else where. I went back a different day to place my order specifically to do business with Mathew due to his professionalism and product knowledge. The delivery experience was disappointing. I paid my remaining balance as agreed before delivery once I was advised the set was in. I asked for a call before arrival which did not happen. When they arrived they were missing the night stand which was not disclosed when I paid my balance & the delivery team didn’t know how to put the slats in my bed frame (that were incorrect slats from the manufacturer) and hid them under the bed for me to find later. After multiple phones calls a temporary fix was able to be made to the wrong slats. But had I not noticed, that would have damaged my brand new mattress. Another month of ME calling the store asking for updates on my slats and where my night stand was. I was often given an answer of “were really busy”. I felt very much like a bother to the store despite having paid a significant amount of money and having no idea when I’d receive my product. A simple courtesy call with an update could have changed this whole experience. I’m torn between recommending them or not recommending them because Matthew is very knowledgeable. Ultimately I finally have my bedroom set and the quality is great. It is exactly what I ordered. But the initial sales interaction before Matthew stepped in was incredibly unprofessional & and the delivery process...

I have heard about this furniture store snd wanted to visit it for some time. We were passing by one day and decided to stop and visit.

The store is nice, large, and on one level. We were comfortable strolling through the store and seeing what was available.

We stopped and talked to a nice lady about what we were looking for. Though the store’s contents did not match what we were seeking, the lady provided information on how she could help us order what we needed when we are ready (we are moving to a new house in the Fall).

We will revisit after we get settled into...

This place is so much better than the big box stores. The quality of furniture is outstanding. They have a huge selection and styles for any home. They care about their customers and you can tell its a family business by how they go above and beyond to assist their customers. We bought a custom living room setup, dining room setup, breakfast nook setup, master bedroom setup, and lots of general decor from them as well. Plus, they have the best candles ever and my wife loves them. I'll only buy furniture from them...