Verizon — Local services in Rio Rancho

Went there to switch service from Sprint to Verizon. I have been with one of the major services since 2003, I have had verizon in the past. I always get iphone, currently have a family plan and had an iphone xs max so I wanted to go with a family plan. Decided to go with iphone 11 for the entire family. I do not think the rep was very knowledgable. He did not seem to know the answers to simple questions. When done filling out the application the rep told me I only qualified for $700 toward phone costs and I would have to put down a sizable down payment- thousands of dollars! I told him that could not be correct. He made a call and came back telling me his partner recommended I get a cheap phone for 6 months to build my credit, again I told him this could not be correct. He never called verizon though I kept saying something was wrong. I spent over an hour wasting my time there. I left and called verizon, the woman pulled up the exact application he had filled out. She said I had in fact been approved for all the phones plus extra. She apologized stating she did not understand why they denied me or asked for a down payment. She approved everything over the phone and I picked up my new phone at a different verizon store in Bernalillo. They had no problems and were quite helpful. I called the original rep back, I told him what had happened and I suggested next time he call verizon if a customer kept saying something seems wrong. I will go to a more established store in the future so I don't...

I have been a Verizon customer for almost 9 years and have always been pleased with their customer service. I went into the Verizon store in Rio Rancho to upgrade my phone which I have had for almost 5 years. Being a 3G phone, Verizon had informed me it would stop working at the end of 2022, and I would need to upgrade my phone. A few days ago I went to the Verizon store with a new phone I had ordered, but it didn't come with a sim card. Michael helped me with a new sim card (paid $10), and for an extra $30, my apps and photos would transfer from the old phone to the new. Being a senior, this was my first time switching to another phone and I had so many questions about what would transfer over. Michael was so patient answering my questions. Activating the new phone was so easy and painless. I really appreciate Michael's assistance and patience. He was so kind to even explain new features and new apps that appeared on the new phone. Thank you Verizon for having such great customer service employees! Thank you Michael for having the patience to answer the questions of a senior who is not up to all the...

Do not use ANY GoWireless stores. We have been to this store and others and they are not in the least bit concerned about helping you. All they want to do is sell you a phone. Latest mistake we made was this. On Sunday November 29th we went to the store on NM 528 in Rio Rancho with our iPhone 6 which had a bad battery. We were misinformed and told that the battery could not be replaced and we bought a new iPhone for $609. We found out the next day that the battery could indeed be replaced. I went back to the store to get our old phone back and return the new one. We were told that it had been sent out and could not get it back. Since we were misinformed in the first place I think we may have been lied to about getting our phone back. I asked to speak to the manager of that store (Samuel Hayes) and was told he was busy and would call me later. He has not. Having had problems with go wireless in the past, If I had known when we bought the phone that the store which was previously a Verizon corporate store was now a go wireless I would not...