Optometric Center of Riverside ( Ragsdale Optometry) — Local services in Riverside

We have been going to this Optometrist since the late 80’s when they were located off of Alessandro Ave. Fast forward to the present and after Dr. Ragsdale retired and was no longer working there.

I have been continuing to come yearly even after Dr. Ragsdale left and slowly seeing a personnel change in the front reception/office area, along with new Doctors. It hasn't felt as welcoming as before, as you were now treated like a new patient because no one knew you. When you go from knowing an office Manager (Candy) that will bend over backwards to make you happy, to an office Manger who sees a problem with a patient not agreeing with a charge, and then runs to lunch for an hour, there’s a problem.

After going in for new glasses and receiving them. I ordered a new pair of sun glasses using my old frames. I was told what was covered under insurance and what I would owe and I paid for them in full. After 10 days they called and said my sunglasses were ready and when I arrived to pick them up, I was met with an additional $82 charge for the polarization that they told me was covered by insurance. I explained that I had paid in full and was just picking my glasses up, and there shouldn’t be an additional charge. The employee helping me was stuck between a rock and a hard spot because I said I wasn’t paying the extra charge due to their mistake and misquote. The office Manger looking on, even looked at the computer screen and said they didn’t cover the polarization. I told them that this was their mistake not mine and I wasn’t paying the extra charge because I would have done things differently knowing that up front. The office manager heard me telling the employee, I wasn’t paying the extra charge and she immediately grabbed her water cup and headed to the back office. When the employee said, I would have to pay for the extra charge, I told her to remove the new lenses and put my old lenses back in to my frames and that I didn’t want them, which she did. I then asked for a refund of the $260+ I had already paid and she said she wasn’t authorized. I asked who was and she said her Manager but she was at lunch. I said if she was still in the building to get her and she refused. I said to get Dr. Clayton out front and she said he was at lunch.

So I was forced to wait an hour in their lobby for the office Manager to come back from lunch. When she did, she explained that a mistake was made and that I should understand and pay the extra charge. I said they misquoted me and I had already paid in full. Never once did I receive notification prior to the lenses being made or when told to pick them up, that there would be an extra charge. They blind-sided me when I came to pick them up. I told the manager I wanted a refund and she said she couldn’t because there was nothing wrong with the lenses. Once she knew I wasn’t accepting that and the confrontation continued, she told her employee to write the $80+ off this time. But proceeded to make a point that this was a once time thing (little did she know, this was a last time thing). When I tried to respond to that by explaining my point, she chastised me by repeating, "that's why we are gong to write them off this time". But she was too late to the party that she intentionally missed.

I wasn’t upset the employee who made the mistake but when an office Manger runs to lunch knowing there is an unhappy customer due to an overcharge, you’ve lost my business along with four other family members. I was more upset with the Manager who claimed she had been working there as long as I had been coming, back in the 80’s, which was not true. Maybe in the Moreno Valley office but not the Riverside Office. Candy always took care of any issues and would have never ran from a problem with a patient. It revealed an unprofessionalism and ignorance I cant tolerate.

Based on other unfavorable reviews, I'm not the only one noticing the issues this office is now...

I had assumed that I would've had a positive experience here but reality happened. Mr. Ragsdale ushered me out after a hasy exam which resulted in a poor perscription, no surprise after the "bum's rush" I experienced, likely because of my poor-man's insurance. But the disappointments didn't stop there. After going back without insurance, paying out of pocket, the woman there would not honor what I understood was supposed to be a discount on the new frames I bought and the woman in charge wouldn't give the discount. On top of that, she refused to give me a duplicate perscription on a pair that I use on the computer. Not without another exam. Anyway, when I ordered a new pair, afyter a much better exam, the perscription was better and I also ordered a pair of sunglasses(also perscription). They called me to pick up the order but the sunglasses were delayed and after three months I went back to see if the sunglasses were there and they were, but the staff didn't realize I'd already picked up the regular glasses and were waiting for them and never checked to see that I'd already pickeed those up. Then I brought in my old pair and needed a new set of frames which they sold me (no discount) and when they put the old lenses in the new frames they put the lenses in backwards. I had to dis-assemble them and switch them into the correct position, which was very difficult. It's all about the money I suppose but honestly I won't be coming back. It was a humiliating experience. I expected better treatment from a so called "professional" . Sorry Reggie....this all adds up to a dissatisfied customer whose money you'll never receive again. Get some better assistant opthymologists who are not as concerned with the bottom line, and who are more people oriented. Maybe then you'll earn...

In the 46 years in which I’ve been wearing glasses and 36 years I’ve been wearing contact lenses, I have never encountered such incompetence by both staff and the optometrist, Dr Clayton. I paid $520 in October 10, 2024 for a year’s worth of quarterly custom toric contact lenses. It is February 11, four months later and I still have not received the lenses I paid for.

The first time the lenses were ordered, the optometrist, Dr Clayton, ordered the wrong prescription from what he wrote out. When my husband went to pick up the first pair of contacts, staff handed him some monthly lenses that were not in my prescription and told him that I should “try them” since my contacts weren’t in yet. Can staff hand out prescription items without a prescription? That seems like it violates state law.

When the first contacts came in, finally, they were in the wrong prescription. The Dr said he put in the information wrong in the computer. So he ordered a second set. The second time Dr Clayton ordered the contacts, he, for some reason, wrote a new prescription, without informing me or giving me a copy, (not sure if that violates federal law). The second pair came in and didn’t work either, because the measurement of my right eye was off.

I just want the contact lenses that were supposed to have been ordered on October 10 using the prescription that was written on October 10th.

Today I called to see about the status of this third order. Staff can’t tell me the status. Staff tells me that the Dr Clayton will call me.

Mind you, every time I’ve called to check on status, I’ve been told I will get a call back from the Dr or staff, and they never call me back.

It’s very frustrating and a waste of time.

Do...