Walgreens — Local services in Robbinsville Township

Have used this pharmacy consistently since 2016, but today will be my last trip there. Had a Covid/Flu vaccine appointment for myself and a Covid appointment for my daughter last Saturday. The staff was unable to get the insurance to process , which was not their fault. After 30 minutes, I checked the insurance website and there was an issue with the site, which I made the staff aware of. The pharmacist on duty told me they would honor my appointment for a different time once the system was back up and running. Never received a call back. I called later that afternoon, when the site was back up, but they were still having issues on their end. They told me they would keep trying and call me back. No call ever came, and they still had my insurance and vaccination cards in the store. I called today (Monday) for an update, and the staff member who answered the phone told me I would have to call my insurance company to make sure it was covered (which I knew it was), and I had to repeat the events of Saturday to her 3 times before she said she would try to process to see if it would finally go through. Once she finally processed, she said they didn't have any vaccinations in stock for my daughter. She put me on hold again to find out when they would have more for a child, and then said the shipment would be in tomorrow, but they are short staffed, so I could have to wait hours, even though I was specifically told by the pharmacist on Saturday that they would honor my appointment. I asked for appointments later in the week, she put me on hold again and that's when the head pharmacist came on the phone and started yelling at me for being busy and having no appointments. I repeatedly told her that I understand that she is busy, but I was told they would honor my appointment and already waited 2 days for communication that never happened. I gave up and said I would go elsewhere, and told them I would be there to get my insurance/vaccination cards that were never given back to me, to which I was told they would be at the drive thru. When I got to the drive thru, I waited 11 minutes before anyone even came to the window to help me. 2 cars behind me decided not to wait. When the pharmacist did come to help me, she hung up the phone before I could even finish what I was there for, threw my cards in the drawer and walked away. Shame on Walgreens for not providing their employees with enough customer support training, and there is absolutely no reason why that Walgreens should be "short staffed." I will not spend another dime...

highly incompetent Pharmacy personnel,I had called for a drug price for an important medication and they pulled out an prescription from a mail order delivery from my mail order home delivery pharmacy that was on route to me which canceled the order of much needed medicine(insulin) because they prescription they pulled could not be replaced for 2-3 days which put me into a difficult position on getting my Meds on time, I had to recontact my Dr. for a new mail order prescription for the removed one to try to get my Meds. ASAP. All i did was call for an over the counter Meds price I didnt authorize anyone to remove any existing prescription that was already in progress and therefore canceled it because prescription was removed by walgreens Rte 33 store , and in effect told them not to fill or remove any prescription from my online mail order Pharmacy and they did it anyway without even thinking of consulting me beforehand. At this point im struggling to work with my doctor and my online mail order pharmacy to get these meds. back on the original date of delivery which may not...

One of the pharmacy techs called merepeatedly until I picked up the phone to lecture me about getting my prescription. Weird, considering i opted out of that.

I get to Walgreens and the same tech proceeds to waste 20 minutes of trolling me. She first tells me one of the medications requires a "pharmacy consultation," so I'm expecting her to bring over the head pharmacist. Instead, after ten minutes of fiddling in the back, she comes back to me and loudly screams "YOU CANT TAKE ONE OF THE PILLS WHEN PREGNANT." Thanks, I've not been able to get pregnant, but ok.

Finally, it seems that Walgreens has recently updated their HIPPA policy. She thrusts a sheet in my hand and says "Uh ok read and sign thanks, here's the front, here's the back." When I try to keep the HIPPA paper, she snatched it away. It was honestly the worst and most odd...