Eli Adams Jewelers — Local services in Rochelle Park

I was not impressed by the experience or the customer service. I'm not experienced with jewellery but have been on the purchasing side of everything from collectors cars and fine tailoring, to heavy industrial equipment and machinery. I can safely say I know what being treated like a customer should feel like, and didn't feel like the customer at Eli Adams.

I sat down with both brothers and was told they'd call me back once they sourced what I wanted. Over a week later and I got no such call, not even to let me know they wouldn't be able to help me. When I returned in person it was clear they never intended to call back.

I made the mistake of trying to continue my business with them, having received a recommendation of them by a friend. Despite my request being a fairly simple setting for a ring that ended up requiring a custom casting, I was constantly steered back towards their catalogue of settings, supplied by their casting shop. I was made to feel like I was wasting their time while they wasted mine, telling me what I wanted was impossible both physically and in regard to my requested lead time. Obviously standard orders are faster than custom ones, but I had a hunch I wasn't asking for anything remarkable.

Long story short, I got exactly what I wanted from another jeweler three towns over: a fully bespoke setting made in CAD from a pencil sketch that was made for their owner, in 5 business days. I would've happily paid Eli Adams more than what I paid there, had they just said yes.

Safe to say I won't be returning, though I can tell they won't mind based on the...

I recently had the pleasure of visiting Eli Adams and I cannot recommend them highly enough. From the moment I walked into their beautifully designed store, I was greeted with a warm welcome and exceptional customer service. The staff was incredibly knowledgeable and patient, helping me find the perfect piece that matched my taste and budget.

The selection at Eli Adams is truly impressive, featuring a wide array of stunning, high-quality jewelry. Each piece is meticulously crafted, showcasing impeccable attention to detail and artistry. I was particularly taken with their unique and custom designs, which stand out from anything I've seen elsewhere.

What sets Eli Adams apart is their commitment to ensuring customer satisfaction. They took the time to explain the intricacies of the gemstones and settings, making sure I felt confident and informed about my purchase. The entire experience was seamless, from selecting the piece to the final purchase.

I am beyond thrilled with my new jewelry and will undoubtedly return to Eli Adams for future purchases. If you're looking for a jeweler who offers exquisite pieces and top-notch service, look no further than Eli Adams. Five...

I had an outstanding experience at Eli Adams from start to finish, and will certainly return for future purchases and needs.

I bought an engagement ring from them, and each visit, was greeted by multiple employees which provided a comfortable and welcoming environment for me as well as other customers who entered during my time inthe store. I specifically worked with Adam who demonstrated extensive care to the details and specifications of what I was looking for in a stone, as well as the ring to display it. The communication was efficient and timely through the entire process. Upon completion of their work, I picked up an astonishing final product engagement ring. I waited to make this post until I had the opportunity to give it to my fiance, so I can now report she is ecstatic with the beauty of the stone, setting and ring as a whole. She "can't stop looking at its beauty" and loves the work that Eli Adams was able to do in creating it. I have also received dozens of compliments from our friends and family, with how "good of a job" that I did...and I can only thank Eli Adams for how "good of a job" THEY DID!

Thank you again, I will be back...