Wawa — Restaurant in Lodi

Wawa equals "No-No!"

Stopped by Wawa for lunch with my family and had nothing but a hassle. It started with a very unfriendly cashier named Linda barking at me because I started to place my items on a empty counter. She was helping someone find a tobacco product and hadn't completed his order yet, he offered his apologies, but she only barked out that she wasn't done yet. OK, I get it, just tell me like a normal human being. Then when it was our turn, she rang us up and took two twenty dollar bills from my wife and gave her change for thirty dollars, not forty. We had just stopped at the bank prior to the Wawa store and got only twenties from the ATM machine, no tens. So a mistake was made, but from Linda's reaction you'd think we just robbed the place. Unfriendly Linda screamed "Martin check the camera" and proceeded to be the rudest person you'd ever deal with. She closed the register and bolted pass us acting poorly and having zero understanding of customer service. I'm sure the ten dollar difference was important to her, but after Martin checked the register tape and the camera, the error could not be substantiated. So we chalked it up to having a very expensive hot dog. We thanked Martin for his assistance and his effort, especially since closing the register at a busy time was no easy task. We also attempted to offer pleasantries to Linda as we exited, but she would not acknowledge us and again bolted past us, a fine example for my 5 year old son to witness. So on the ride home, my wife lamented about what to do, and we found that there are two other Wawa stores in the area, Garfield and Hackensack, that I'm sure they would love our business and can act a little more professionally when faced with a minor bump in the road. The one star was given for the Manager's professionalism.

The Very Unhappy...

Normally, when traveling I like Wawa gas stations. However, the customer service has plummeted recently at the Lodi, NJ location. I ordered a chicken sandwich from their deli and the man behind the counter refused to look at me when I asked if it was my order that was ready ( which it was my order), he ignored me for easily two minutes, while he just stood there and when he silently shoved my sandwich box to me it was covered in dirty, greasy fingerprints. It really ruined my appetite. And, it makes you wonder how clean the food is. I took photos of the box, as you can see. Also, they hide the straws for drinks behind a check out counter where nobody works, so you can't even get a straw, which is simply ridiculous. Straws should be near the drinks, as per usual, not hidden. I don't know why this place is being so weird. All the other Wawa's I've been to are much nicer and cleaner. Someone needs to sort this place out and hire...

This particular Wawa has absolutely the worst service ever of any Wawa. They hide your food behind the counter and will wait until it gets cold before they give it to you. Every time I order food over the counter at this Wawa when I get to the counter to pick up the food, the food will be ready but I'll stand there and wait for between five to seven minutes before they actually give me the food that's already made. Any kind of food that is served hot will be cold by the time they give it to you. This didn't happen to me once it happens to me every single time I order food over the counter at this particular Wawa. If you want hot food don't waste your time going to this place because they'll hold it until it gets cold and then give it to you even though you'll be standing there for 5 to 10 minutes waiting for it. The manager of this Wawa should be fired or taught how every other...