Suzy-Q Nail Salon — Local services in Rochelle Park

Awful experience at this salon today!!! The woman who did my nails did not speak any English, which made it very difficult to communicate. She took a long time putting my nails on, filing them, and was finally ready to paint them. By the way one nail was longer and another was crooked. I noticed that the nails were thin, especially on the corners. I showed her that I could literally just fold the corners of the nails and they’re breaking. She didn’t understand what I was saying. She got the owner. The owner came over to “fix” the nails. She said they ordered new acrylic nails (the ones that they glue on) and they are thin. She said the woman told her I broke the nails. I said the nails can just fold in half and demonstrated. If I went home these nails would break right away. MY NAILS SHOULD BE ROCK HARD! Whatever.. so she added more of the gunky acrylic to my nails. She then painted my nails but was unable to draw a snow flake. I showed her a picture but hers just looked like a line with lines coming out of it. Looked awful. She asked me if I liked it and I said no. She took it off and just painted my nails one solid color. When she was done, I was left with pools of oil under my nails and and clumps of acrylic on the back of my nails. They did an awful job! HIGHLY UNSATISFIED. I do not recommend this salon!!! STAY AWAY!!! They also sell fake Louie Vuitton and Michael...

I’ve been visiting this nail salon for 5 years since I moved to Saddle Brook & always have a great experience with all the women working here. Today, however, the manager, was alone with just one other woman working. It was my 1st experience being attended by her & it was the worst experience ever at a any nail salon I’ve been to. I kindly asked her to use a different tool for my ingrown nail, since I know my nails, & she began to raise her voice and argue with me. I was appalled. In the customer service world, the customers request should be honored especially when paying money. She got so loud and upset she stopped working and said I could leave if I wasn’t happy with her service instead of trying to make things better. There were other customers at the salon but she didn’t care being loud and rude in their presence. I asked for the owners info so I can tell them how horrendous she treated me today but of course she refused. At that point, I was so disgusted with her service I granted her wish and left. If you visit this place, don’t let the manager take care of you!...

Honestly this was the worst experience so far. I normally get a spa pedicure and the gel nail polish. I have come here at least 8 times. But the last 3 times I have come here, I was charged more and more. This time it was 10 more than last month and she did half the work. It's normally an hour, I barely got 25 minutes. It was supposed to be multiple massages and there was barely 1. I rarely splurge on myself but I do do the spa pedicure monthly. I expect to get what I pay for. Such a disappointment. I won't...