Chico's — Local services in Rochester Hills

Waited to get confirmation that my store order pick up was ready. Finally I called the store and was told one of the two items were not available. I would have chosen another store instead of making a day in the Rochester area unnecessarily. Charge card still shows pending authorization. The staff told me they were very busy and only 2 staff were working. I used my birthday chicos $$ and that was not issued back to me. I wanted to go to different location but could not use the birthday $$. What a frustrating mess. I have considered chicos an upscale store with prided customer service. Very disappointed!!!

Called the phone number to follow up , after being on hold and explained the reason for my call, Loretta was to put me through to the dept that handled poor reviews. I've been on hold over 15 minutes. What poor customer service. Hanging up now!! No one answered, just...

This location has EXCELLENT service! If you just want to browse, let them know and they let you do so in a friendly way. When you’re ready for help and ask you get the help you need. When I’ve had a special occasion to shop for and asked for help, the women there acted like a personal shopper giving me great advice on which products would be best suited for my figure and the event. Also love that this location has a...

Chico's is my favorite store! The quality merchandise is fashionable and reasonably priced. There is a great selection of costume jewelry and accessories to complete your outfit. The staff is friendly, knowledgeable and willing to work with you to help you find that special item or outfit. I highly recommend Chico's at the Village of...