Shake Shack Rochester Hills — Restaurant in Rochester Hills

Nathan Richter, a beacon of culinary excellence, has consistently redefined the Shake Shack experience. From the moment he clocks in, he embodies a work ethic rarely seen in individuals, let alone a kid. His infectious enthusiasm is matched only by his dedication to the craft. Nathan is more than just a worker; he’s a student of the game, always seeking to improve his technique and master the art of the perfect burger. His commitment to excellence is evident in the speed and precision with which he handles orders. He never compromises on quality, ensuring that every customer leaves Shake Shack with a smile and a full belly. Nathan's performance shines bright, a testament to his commitment to both his customers and his role.

Nathan's unique ability to connect with customers sets him apart. He has a knack for remembering regular orders and personalizing interactions, creating a sense of belonging. This isn’t merely a job for Nathan; it’s a stage, and his customers are the audience. He greets them with a warm smile, remembering previous conversations, making them feel valued. It's this personalized touch that builds a loyal customer base, transforming casual diners into dedicated fans. Nathan’s interpersonal skills, especially for his young age, make him an invaluable asset. His ability to brighten someone’s day is what makes him a star in the food industry.

The proof of Nathan’s success lies in the positive reviews and repeat business. Customers often mention him by name, praising his efficiency, friendly demeanor, and attention to detail. This positive feedback fuels his ambition and motivates him to reach new heights. Management recognizes his talent, consistently rewarding him for his exemplary work. Nathan's approach goes beyond his role, he fosters a positive atmosphere. The team’s spirit is a testament to his influence, making the Shake Shack an amazing place to be. Nathan's impact on the restaurant's success is undeniable.

Ultimately, Nathan Richter’s dedication, interpersonal skills, and positive influence make him the best Shake Shack worker. He’s a role model, an inspiration, and a testament to the power of hard work and a positive attitude. He’s not just serving burgers, but he’s crafting experiences. Nathan personifies the spirit of exceptional customer service. He's a master of his craft, setting the standard for future employees. Nathan embodies the ideal qualities of a Shake Shack worker, solidifying his place as the best the establishment...

I heard all the hype about Shake Shack. I guess the only two things I can compare it to is Culver's and 5 Guys Burgers @ Fries. They have a self serve kiosk to place your order using a credit card. They also have a separate line for cash customers. The store itself is brand new with a nice dinning area. There was a self serve condiment station with ketchup ,Salt, pepper, and a water station. We had to wait for our food. The place cooks every order as it is received exactly like Culver's. You are sent a text when your food is ready. You must go back to counter and give your name to receive your food. The meal itself was good . It was 25 dollars for 2 burgers ,one French fry , and 2 drinks. I guess this is the new expectation that people can afford to take the family and eat here but it won't be cheap thats for sure. The burger was kind of like Culver's butter burger and the fries were similar. 5 guys you get a lot more food and an enormous amount of fries with your meal. For the same amount of cash. We did not try the shakes or custard . I am failing to see why there is a lot of hype about the shake shack . I can understand that wages and food costs have gone up. I do like that the Shake Shack pays their people 15 dollars an hour. The customers are paying for that in the form of higher food prices. This place is good but not great. I love hamburgers this burger sort of reminds me of Wendy's many years ago. There is no drive through so you must walk in the store to order. There also is no drink station to refill your soft drinks in the dinning area. Nice to have available if you want a refill of soda. Both Culver's and 5 Guys have an excellent drink...

Just ate at this Shake Shack at the Rochester Mall. I looked at the reviews online before I went and it was only getting about 3.1 stars. I’ve eaten at other Shake Shack locations in the past and had good experiences so I was willing to forgo the existing reviews… I wish I would’ve listened. Walked in and there was nobody in line. I asked where to place my order and they pointed to the kiosks. So ”I” have to do the work to look through the iPad and pick my food to place my order?? Call me old school, I find this annoying. Ordered a cheeseburger, small fry, 6 piece (small nuggets) and a small chocolate shake. Total was just over $22 bucks. Seemed a little high but I went forward with the order. After waiting roughly 10 minutes, I got my food. The burger was decent, fries were cold, nuggets were average and the chocolate shake was so thick I couldn’t get it through a straw. I ate my whole meal (took maybe 10-15 minutes), and had to get a glass of water cause I still couldn’t get a single drop of shake through the straw. I then drove all the way home in Lake Orion (almost 20 minutes away)… still could not get any shake through the straw! As I sit at home writing this review, about 1 hour 10 minutes after receiving the chocolate shake, I am just now able to get it through the straw. You would think with someone with the name “SHAKE” in their business name, that they would serve a product that could be enjoyed with the meal when being served. I gave 2 stars because the burger was decent. But everything else, including the value I received for $22 bucks, just isn’t worth it. Maybe others will have a...