We came for Mother’s Day today. Went shopping in the Village and frequent KM often. Never been to this one. It was a 30 min wait they said next table to clear outside you will be seated. We came back about 35 mins later and there were 3 tables empty politely asked if we can be seated per their instructions earlier. They asked to set the table. The bud boy came out to disinfect the wrought iron table with a spray that shot through the able and barely cleaned it. So if your worried about Covid this is not the spot you want to come to or even cleanliness. That’s not it. The table next to us sat down same time we did. They were served water and drinks and we were skipped. 20 mins later no one came to us still. There were 3 employees inside the front door just talking one came out to talk to a PASSERBY who was a friend. She was a manger. I thought surely she will see we are sitting there still with nothing. Nope went in and we waited another 10 minutes. Good ole Bill Kruse comes to visit the store and asks how is mothers Day going of course horrible because no one of his employees inside talking have come to ask us for anything or simply provide water. After now a total of 2 hrs including the weight my wife and I had enough and we got up to leave. Bill not the employees came rushing out with plates but it was too late we had already lost our appetite and in a poor mood. This place does not care about customers and appreciate it if you think so but there is no ways with 5 family’s in the whole establishment and 5 employees 1:1 you can tell me there is any urgency or care. I will never go back here after this not only because of the service but clearly there is absolutely zero protocol for disinfecting. Even when the managers watch the boy clean. Only knows what goes back in the prep area. Buyer beware. Thanks Bill for your establishments service as I told you your name is on the building the reflection and...
Read moreWe dined in at Kruse and Muer in The Village on March 25th, my husband's birthday. It was incredibly disappointing and ended up making both of us unwell. The 8-piece gluten-free pizza was excessively greasy (I tried soaking up some of the grease with a napkin) and salty. We've never eaten a greasy gluten-free pizza before, making this experience even more surprising and unpleasant. The greasy gf pizza caused both my husband and me to have aching stomachs, significant acid reflux with grease coming up in our mouths several times. It worsened my gastritis to the point where I could barely sleep, even after taking baking soda.
Despite friendly initial interactions with some waitstaff, the lousy food, the quality and value were terrible and harmful to our health. Spending a significant amount of money on a birthday dinner (even with a gift card) for such underwhelming portions, arrogant, rude service regarding the pasta, and the discomfort from the food and physical distress is unacceptable.
We won’t be returning. A full refund is warranted.
The amount of gluten free pasta we each had was a shockingly small portion, and was overpriced for $20.79 each. It’s served in oversized bowls to make it seem like you the customer are getting more pasta than you actually are. The Alfredo sauce was thin, salty, overly buttery. We were also only given one small gluten-free roll each. Our server was dismissive and arrogant when we asked for more pasta, stating it "depends on what the kitchen staff decides." Another server was surprised by the small portions of pasta we had for $20...
Read moreAmazing pizza for a better price than I expected. Slightly sweet with a...doughy...dough. ;) Not over done. We built our own. It's a bit worn and tacky inside and not the cleanest. Or waiter, Dave, was fabulous. Their strawberry shortcake ama chocolate moose are on point! They actually use a shortcake (like a biscuit) rather than a sponge cake or angel food cake like some do. And it has vanilla ice cream. Some places use whipped cream only. How can you omit the ice cream?! I don't understand that. But they don't. And I'm pretty sure the whipped cream they use is HOMEMADE. drool The bread they bring to the table, especially when still hot, will temp you to fill up before your food even comes. However, the poppy seeds all over the place are vexing. The value is in the pizza. Otherwise, you're paying $22 for Mac n' cheese....Their entryway is confusing if you've never been there, and several employees saw us being all flustered without offering any guidance before a haughty, clearly-been-here-before customer came in behind us and passive aggressively "guided" us. Four stars for Dave, the pizza (which is similar to The Alibi's on Rochester road in taste. Though The Alibi wins), and...
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