Rally House Apache Mall — Local services in Rochester

My son love to shop at these store because it has a competitive price than Scheels. We went inside the store to shop and my sons 10 & 13yrs old purchase the sweatshirt with the money they save upon checking the receipt I told them the price is different from what they have been charge. The store Assistant Manager is so rude to them and called mall cops & banned us inside the store. The mall cops can’t do anything except for us to contact the corporate and file a complaint. The store lady said there is a no refund policy shich is different from what thier website is saying. If they tag it incorrectly they could have just said it instead of yelling at my kids to make the matter worse. She could have de escalated the issue rather than escalating it & humiliating them and intimidating. She should be educated with the company policy & have a great tenant of customer service. This is thief from $44.99 to $62.99. I am so livid to be kicked out of the store like the lady owned it not even an hour she pulled the whole rack and changing the price tag. What a way to correct your mistake. I may be banned from this store but I will get this to the higher level as...

Called to ask if I can use a coupon I’d received the day after I made a large purchase. Was told no. I asked if I could return the merchandise and repurchase with coupon. Was told no. I said well I can return the merchandise and repurchase online then, she says yup. What’s the difference, seriously? The coupon was generated after the first purchase I had made in the store, not this second large purchase and she happened to be the person who assisted me both times. She did not tell me a coupon would be arriving for signing up for their rewards program otherwise obviously I’d have waited to make my purchase. She, who claims to be a manager at this store, then hangs up on me. I’m very tempted to return it all and never shop here again. The latter will...

I shopped at the Rochester MN Rally on 9/7, and Stacy, the manager was so helpful and kind! She helped me find some really unique sweatshirts for a school out of state, and she found the perfect gifts that I haven't seen anyone else wearing yet. She took so much personal time with me to find the perfect gifts, and the store was super clean and organized. Great service and great...