Charleys Cheesesteaks — Restaurant in Rochester

I love Charley's, the other ones I've been to are great but this is my 2nd bad experience at this location and I won't be back. I went in at noon on Monday and there was a woman mopping and no one else in sight. She had gloves on to mop, and asked for my order. I said regular steak no mushrooms. She took off the mopping gloves and without washing her hands put on a clean pair. I should have left then but I was very hungry and I figured she wasn't actually touching anything. I waited while a man behind me also ordered. She then came and took my cash and went back to the line with the same gloves on, and started my bun and the guy behind me! I again should have spoke up but I was walking away to get a drink. I came back to find her still taking money and making food, another man up front also making food without checking what was ordered and yelling at the woman whenever corrected him about my sandwich. She proceeded to put a new roll in and scrape the cheesesteak off the other roll to make my plain one. All the while a 3rd person was in back yelling curse words at someone. I'm still mad at myself for not speaking up or asking for a refund and for eating the sandwich! My stomach has been on fire since about 3 a.m. and the only other thing I ate yesterday was wid rice soup. NEVER going back to...

A lady named April is the rudest most unprofessional employee I've ever met in my life. And I've been alot of places. She just stared daggers at me and my son from the back, then finally walked up to the counter and said nothing just stared at us. So we gave our orders and she still said nothing just glared at us. My son ordered a small soda, she canceled it and then charged for a large. She still said nothing she was so angry it was scary. I wanted to leave but I didn't want to ask for my money back, didn't want to fight with her. I also gave her a tip. She was smashing a spatula on the chicken. She made us sloppy food while talking to some other guy in the back. He set our food up on the counter. I was scared we were going to get food poison from the chicken. And the finale thing that's crazy is she told the next people that came up we are closed this was at 5:30 p.m. they don't close until 7. She should be fired immediately the rudest nastiest employee I've ever seen or met hands down. I'll be contacting manager. And corporate....

I have come to this location four separate times in the past couple months. each time, there was a different problem with the service, whether they were experiencing mass confusion, couldn't figure out who ordered what, or couldn't make the sandwiches right.

This time was different, as I was the only other guest there aside from the one who's sandwiches were being made. I was informed when trying to get iced tea that there was none, so I had to get a different drink... but they neglected to inform me while I was ordering that they had no mushrooms or provolone cheese for my sandwich. I was only informed of this after the sandwich was made. That is the absolute worst possible customer...