Office Depot — Local services in Rock Hill

Our store was broken into so we went to Office Depot to get new computers. The first interaction with store PC expert was arrogant, pushy and semi-informed tech guy who spouted off random things about NASA and AMD processors. One of the PC's had bad LED backlight in one corner. Went to the store to get a replacement and had question after question about how I had broken it and then I was asked if it had happened during the break in (you might remember that I was replacing PC's from the break in). They did not have the same one in stock so they were going to have to order a new one, but instead of just ordering the new one and letting us come back by and pick it up when it came in, they did a credit to the card. When I told them the owner had come to town yesterday with the corporate credit card and I couldn't get him back to pay again for the new one, it meant nothing to them. When I asked for the manager, he took 5 minutes to saunter up front casually talking to other employees, he just went in circles and said he could not help me and had no interest in his employees blaming me for their faulty product. I could have bought these PC's from anywhere, but I unfortunately bought them from some of the most arrogant, rude people I have ever...

Staff do not have all the knowledge they should. Attempted to print some booklets for work, the first day they kept scrambling my pdfs and printing out of order so I was forced to go in and change my work. Then when I took it back, the new person wouldn't print my covers for whatever reason. Very frustration, once they finally let us print them the way we had previously given them instruction to, they printed perfectly. They held them with our company files overnight until the boss picked them up but when he got there, they had LOST them! It took them a good hour to locate the booklets. Very unprofessional and I'm not sure why they refuse to follow directions. Other than that, the site is well socked with most stuff. Their laptop section is a bit lacking but for everything else it's...

I own a funeral home in Charlotte, but live in Rock Hill, SC. On my way home late Friday afternoon, I noticed that 200 bulletins that we had prepared in house for the service the next day were misprinted. Mortified, I called office depot in Rock Hill and spoke with Gretchen in the printing department. Gretchen told me to come right over and she would help me - no problem. I cannot express how efficient, professional and helpful Gretchen was. Within 30 minutes she walked me through how to send her the info she needed off of my computer, and had the bulletins printed perfectly. I felt like a 200lb weight had been lifted off my shoulders! Because of their efficiency we will be using them from here on out. Thank...