Play it Again Sports — Local services in Rock Hill

walked in while the manager was standing behind the front desk, he looked at me and didn’t say a word, the teenage associate was walking from the back and had to squeeze by to get past me and didn’t say a word , all this happened while I had my wife on FaceTime to show her a few cleats for our son and I kept her on because I was so distraught with the customer service. I picked some cleats out and took them to the front counter and and the teenage associate didn’t say a single word to me yet again until the total popped up so I paid and looked at him and told him , him and his manager need to take some customer service classes!!!!

For the manager/management that sees this review it was Thursday 2-27-25 around 3:55pm - 4:00pm , go look at the camera footage if you want and you’ll see exactly what I’m talking about. To some people customer service isn’t that important but as the manager and associates working in the store, you should treat everyone with the best customer service you can provide because you don’t know how or who it may effect.

I stayed on FaceTime until I got in the car and my wife even said “dang they didn’t say a single word to you did they?” And she knew how upset it made me feel because she knows how important...

We purchased an item and asked about returning it and they said no big deal if it doesnt work out bring it back. Well guess what they made it a big deal. It was a lid for a bucket for softballs/baseball for $4.99 and we said, we want to exchange the lid and pay the difference for the bucket with the lid because the lid did not fit our bucket. Well apparently even though we were trying to buy something they decided they couldnt help. Seriously over a lid that was $4.99??? Needless to say if they are petty over something so small we rather not risk a bigger purchase. Never again! Also, we left the lid there because it was never about getting money back it was just about getting the right product. So now they have their $4.99 back but one less customer. Not that they...

When we took our son there to purchase a bat, we were not welcomed by a single employee. Spent about 20 minutes at the bat section trying to find the right one and was never asked if we needed any help. They were less than friendly at checkout. We went there because we wanted to buy local. We purchased a bat and compared to all the other bats on our sons team, the weight was way off. We took it back to the store, and they only wanted to offer less than half for what we purchased it for. We purchased the bat 2 weeks ago. The bat is defected. I would not recommend this store for your sports needs due to the return policy and lack of customer service. Very...